Add english translations of content files

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+---
+title: "How do I search for a ticket?"
+date: 2026-01-28
+author: "Champs-Libres"
+description: "This guide describes the process of searching for a ticket and details the filters you can apply to narrow a search down."
+categories: ["Tickets"]
+tags: ["tickets", "search", "filters"]
+featured_image: "/images/tutorials/4a4e4db9-3605-4c86-9157-72e0e33e65eb.png"
+pdf: "/pdf/tutorials/Comment-rechercher-un-ticket_.pdf"
+---
+
+Navigating to the "Tickets" sub-section
+---------------------------------------
+
+In the "Sections" menu, choose the "Tickets" sub-menu.
+
+* * *
+
+![](/images/tutorials/68e5c9b6-948c-40aa-9116-c49302bc25c9.png)
+
+Filtering by patient involved
+-----------------------------
+
+Several filters are available. The first is "patients involved". Click the green button to open the search bar.
+
+* * *
+
+![](/images/tutorials/f29172b7-b4a7-4d6c-a195-4f6613bf0344.png)
+
+Selecting the patient to search for
+-----------------------------------
+
+Type the first letters of the name of the patient you are looking for.
+
+* * *
+
+![](/images/tutorials/f7ef2e94-5dd0-4c1a-86f0-86fad3ed75db.png)
+
+Adding the patient
+------------------
+
+Tick the patient and add them using the "Add" button.
+
+* * *
+
+![](/images/tutorials/36ddef39-0042-4e34-a4ba-7d77e8369784.png)
+
+Filtering by creator
+--------------------
+
+Click the "by creator" button to filter on the creator. Search for them and add them the same way.
+
+* * *
+
+![](/images/tutorials/0efb1e13-c13a-466a-b4e2-f1eea9341f7e.png)
+
+Filtering by recipient (user)
+-----------------------------
+
+To filter by recipient, click "by recipient". The recipient is the person the ticket has been assigned to. Search for and add the recipient the same way.
+
+* * *
+
+![](/images/tutorials/2d6d9fe4-b306-430c-9300-ecf7b2ec5c27.png)
+
+Filtering on status
+-------------------
+
+To filter on status, use the open or closed button by clicking on it.
+
+* * *
+
+![](/images/tutorials/d4cc6b33-55b8-4859-a712-a804fd688e5a.png)
+
+Filtering on urgency
+--------------------
+
+To filter on urgency, click the urgent yes or no button.
+
+* * *
+
+![](/images/tutorials/0d1fb48c-6e2d-4793-93f2-71490dad59c9.png)
+
+Filtering by unit (centre)
+--------------------------
+
+To filter by unit (centre), select it from the drop-down menu.
+
+* * *
+
+![](/images/tutorials/71ce708f-e915-445c-8a5a-9ba35bdd44e5.png)
+
+Filtering by tickets addressed to you
+-------------------------------------
+
+To filter only the tickets addressed to you, tick the "Filter by tickets addressed to me" box.
+
+* * *
+
+![](/images/tutorials/814ea9c8-9462-48f0-8000-fe5cff6002e0.png)
+
+Filtering by reason
+-------------------
+
+To filter by reason, select the reason from the drop-down menu.
+
+* * *
+
+![](/images/tutorials/b199f879-657a-4922-b2ca-b82bd197af05.png)
+
+Removing the reason filter
+--------------------------
+
+To remove the reason filter, click the small cross.
+
+* * *
+
+![](/images/tutorials/0d5f459e-87dd-4395-949d-d84f2b7fc03c.png)
+
+Filtering on dates
+------------------
+
+To filter by date, you can use the created after and created before filters.
+
+* * *
+
+![](/images/tutorials/ac90f60d-30f2-4966-8d52-2056f901858e.png)
+
+Applying the filters
+--------------------
+
+Once the filters are filled in, click "apply the filters".
+
+* * *
+
+![](/images/tutorials/b4a46fa2-906e-4035-9e8f-36131d31c767.png)
+
+Displaying the results
+----------------------
+
+The results of your search appear below the filters.
+
+* * *