3.3 KiB
title, date, author, description, categories, tags, featured_image, pdf
| title | date | author | description | categories | tags | featured_image | |||||
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| How do I search for a ticket? | 2026-01-28 | Champs-Libres | This guide describes the process of searching for a ticket and details the filters you can apply to narrow a search down. |
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/images/tutorials/4a4e4db9-3605-4c86-9157-72e0e33e65eb.png | /pdf/tutorials/Comment-rechercher-un-ticket_.pdf |
Navigating to the "Tickets" sub-section
In the "Sections" menu, choose the "Tickets" sub-menu.
Filtering by patient involved
Several filters are available. The first is "patients involved". Click the green button to open the search bar.
Selecting the patient to search for
Type the first letters of the name of the patient you are looking for.
Adding the patient
Tick the patient and add them using the "Add" button.
Filtering by creator
Click the "by creator" button to filter on the creator. Search for them and add them the same way.
Filtering by recipient (user)
To filter by recipient, click "by recipient". The recipient is the person the ticket has been assigned to. Search for and add the recipient the same way.
Filtering on status
To filter on status, use the open or closed button by clicking on it.
Filtering on urgency
To filter on urgency, click the urgent yes or no button.
Filtering by unit (centre)
To filter by unit (centre), select it from the drop-down menu.
Filtering by tickets addressed to you
To filter only the tickets addressed to you, tick the "Filter by tickets addressed to me" box.
Filtering by reason
To filter by reason, select the reason from the drop-down menu.
Removing the reason filter
To remove the reason filter, click the small cross.
Filtering on dates
To filter by date, you can use the created after and created before filters.
Applying the filters
Once the filters are filled in, click "apply the filters".
Displaying the results
The results of your search appear below the filters.