Add english translations of content files
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---
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title: "Features"
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description: "Discover everything CHILL can do"
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layout: "list"
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---
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---
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title: "Document generation"
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description: "Produce your documents quickly from templates."
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weight: 3
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layout: "single"
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badge: "Documents"
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badgeColor: "generation-document"
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demo:
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images:
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- "/images/features/HP-documents.png"
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- "/images/features/documents1.png"
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- "/images/features/fonc-doc3.png"
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- "/images/features/document-example.png"
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---
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## Overview
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Use the key information about the service user, the household, the support pathway and the budget to create standard documents. Each document can then follow a workflow and be linked to decision tracking, for support that is both effective and transparent.
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## Key features
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The list of variables that can be pulled out of the tool is extensive, but the most frequently used are:
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- **Service user information**: socio-professional details
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- **Household information**: address, family ties, household composition
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- **Support pathway information**: pathway caseworker, location, list of interactions and support actions
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- **Budget information**: list of expenses and resources
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---
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title: "Access rights"
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description: "Protect your access and your data."
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weight: 7
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layout: "single"
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badge: "Access rights"
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badgeColor: "rapport-rgpd"
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demo:
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images:
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- "/images/features/HP-droitsdacces.png"
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- "/images/features/permissions.png"
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- "/images/features/permissions2.png"
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- "/images/features/permissions3.png"
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---
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## Overview
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Manage access rights to service user files by department and territory, and make certain files entirely confidential using permission groups. You can also easily retrace who accessed or modified which data.
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## Key features
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- **Access rights management**: configure specific rights by role, department or territory.
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- **Audit trail**: view and download the history of who accessed which files.
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- **Private comments**: keep sensitive information secure with private notes.
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---
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title: "Statistical reports"
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description: "Export statistics about your activity."
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weight: 6
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layout: "single"
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badge: "Statistics"
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badgeColor: "rapports-statistiques"
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demo:
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images:
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- "/images/features/HP-exports.png"
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- "/images/features/stats.png"
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- "/images/features/stats3.png"
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---
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## Overview
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Chill makes it easy to generate and analyse cross-referenced statistics, giving you a precise picture of social support work and of the people who benefit from it. Chill can export large volumes of data in various formats, applying a range of filters or groupings.
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## Key features
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- **Service user data**: analyse individual information.
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- **Household data**: track statistics related to households.
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- **Support actions**: measure the impact of the actions carried out.
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- **Social issues**: identify the issues encountered.
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- **Appointments**: track how appointments are scheduled and how they go.
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- **Evaluations**: generate a complete list of evaluations, report their total number, and more.
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- **Interactions**: identify their number, type, duration and other relevant characteristics.
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- **Related activities**: count the number of related activities, the number of service users involved, and so on.
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---
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title: "Appointments"
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description: "Book appointments with service users and invite your colleagues."
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weight: 4
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layout: "single"
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badge: "Appointments"
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badgeColor: "rendez-vous"
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demo:
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images:
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- "/images/features/HP-rendez-vous.png"
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- "/images/features/rdv2.png"
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---
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## Overview
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Plan, organise and follow up your appointments efficiently, whether for yourself or for your colleagues.
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## Key features
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- **Adding availability slots**: easily create your availability slots so colleagues can offer you appointments that fit your schedule.
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- **Scheduling appointments between colleagues**: organise appointments and invite other users straight from the tool, for simple and fast coordination.
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- **Synchronisation with electronic calendars**: connect your Outlook, Zimbra, Google Calendar or other popular calendars for centralised, up-to-date appointment tracking.
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- **SMS reminders**: notify service users ahead of appointments by text message, to reduce no-shows and improve punctuality.
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- **Turning an appointment into a recorded interaction**: convert an appointment into an interaction when needed, so the service user's pathway stays precisely and fully documented.
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---
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title: "Support pathways"
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description: "Record the support pathways of the people you work with."
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weight: 2
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layout: "single"
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badge: "Support pathways"
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badgeColor: "suivi-accompagnements"
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demo:
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images:
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- "/images/features/HP-accompagnement.png"
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- "/images/features/fonc-accom-2.png"
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- "/images/features/fonc-accom-3.png"
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---
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## Overview
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Create and follow one or more support pathways for each service user, from the initial assessment through to the actions taken and the progress made. This feature allows fine-grained, personalised management of social support.
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## Key features
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- **Pathway creation**: add and follow the different support pathways.
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- **Characterising pathways by social issue**: define the characteristics and social challenges specific to each pathway.
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- **Scheduling appointments with SMS reminders**: plan appointments and automate reminders by text message.
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- **Recording interactions**: keep a record of exchanges and interactions with the service user.
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- **Turning advice and referrals into concrete actions**: convert guidance into actions that can be tracked.
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- **Sharing information with colleagues through notifications**: make collaboration and communication within the team easier.
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- **Comments**: record comments about a service user's pathway and pin them to give them more visibility.
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- **Document generation**: upload and organise every document the support pathway requires. You can also generate standard documents automatically using the information already entered in the tool.
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- **Tasks**: easily plan and follow every support task: assign them, set deadlines and receive alerts so nothing is forgotten.
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---
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title: "Decision tracking"
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description: "Approve decisions through predefined workflows."
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weight: 5
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layout: "single"
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badge: "Decisions"
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badgeColor: "suivi-decisions"
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demo:
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images:
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- "/images/features/suividecisions2.png"
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- "/images/features/HP-décisions.png"
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- "/images/features/suividedecisions.png"
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---
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## Overview
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Chill makes it easier to track and approve decisions within a team, using processes tailored to the way your organisation works. The tracking process is organised into several steps. Between each step, users can apply decisions. Which steps exist, and which decisions are possible at each of them, can be configured for every installation.
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Decision tracking lets you follow how support actions evolve, as well as how documents progress within pathways or within the evaluations of the support actions of those pathways.
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## Key features
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- **Structuring decisions and actions**: organise and classify your decisions clearly and consistently.
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- **Customising the workflow steps**: adapt the approval steps to your own processes.
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- **Defining everyone's roles and responsibilities**: assign clear responsibilities to each participant.
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- **Automatic notifications tied to decisions**: receive real-time alerts as decisions move forward.
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- **Overall progress tracking**: see the status of all your decisions at a glance.
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---
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title: "Service user records"
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description: "Bring together the key information about the people you support."
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weight: 1
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layout: "single"
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badge: "Service users"
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badgeColor: "suivi-usagers"
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demo:
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images:
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- "/images/features/fonctionnalites-usager.png"
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- "/images/features/fonctionnalites-usager2.png"
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- "/images/features/fonctionnalites-usager3.png"
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- "/images/features/fonctionnalités-usager4.png"
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- "/images/features/fonctionnalités-usager5.png"
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- "/images/features/fonctionnalites-usager6.png"
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- "/images/features/fonctionnalites-usager7.png"
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---
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## Overview
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CHILL gives you complete, structured management of individual case files, making personalised follow-up of every service user easier.
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## Key features
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* **Detailed individual record**
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For each service user, a single record brings together all the essential information: surname, first name, date of birth and any other custom contact details.
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* **Household management**
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Link each service user to a household, with a full history of its members. Handle complex situations such as shared custody or occasional members.
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* **Budget monitoring**
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Record the monthly income and expenses of the service user and their household. Customise the expense and income categories to suit your needs.
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* **Support contacts**
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Identify and record third parties and support organisations: doctors, interpreters, relatives, neighbours or other service users.
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* **Document generation**
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Upload and organise all kinds of documents: identity papers, proof of address, incoming letters and so on. You can also generate standard documents straight from the data in the record, which makes writing letters or reports much easier.
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* **Task tracking**
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Record tasks to be carried out for each service user, such as appointment reminders or specific follow-ups. These tasks appear on your home page and can be given due dates so you can work proactively.
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* **Event participation**
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See at a glance every event a service user has taken part in, and sign them up for upcoming events in seconds, for simple and effective follow-up.
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