Merge branch 'ticket/add-filters-to-list' into 'ticket-app-master'

Ticket: ajout de paramètres à la requête de liste de tickets

See merge request Chill-Projet/chill-bundles!857

config/packages/chill_ticket.yaml

@@ -1,4 +1,5 @@
 chill_ticket:
     ticket:
         person_per_ticket:    one # One of "one"; "many"
+        response_time_exceeded_delay: PT12H
 

src/Bundle/ChillTicketBundle/chill.api.specs.yaml

@@ -85,6 +85,56 @@ paths:
                           enum:
                               - open
                               - closed
+                - name: byCurrentStateEmergency
+                  in: query
+                  description: the current state emergency of the ticket
+                  required: false
+                  style: form
+                  explode: false
+                  schema:
+                      type: array
+                      items:
+                          type: string
+                          enum:
+                              - yes
+                              - no
+                - name: byMotives
+                  in: query
+                  description: the motives of the ticket
+                  required: false
+                  style: form
+                  explode: false
+                  schema:
+                      type: array
+                      items:
+                          type: integer
+                          format: integer
+                          minimum: 1
+                - name: byCreatedBefore
+                  in: query
+                  description: "Filter by the creation date for the ticket: only tickets created before the given date."
+                  required: false
+                  schema:
+                      type: string
+                      format: date-time
+                - name: byCreatedAfter
+                  in: query
+                  description: "Filter by the creation date for the ticket: only tickets crated after the given date."
+                  required: false
+                  schema:
+                      type: string
+                      format: date-time
+                - name: byResponseTimeExceeded
+                  in: query
+                  allowEmptyValue: true
+                  description: |
+                      Filter tickets that are not closed and have a response time exceeded (configuration parameter).
+
+                      The value of this parameter is ignored.
+
+                      **Warning**: This silently remove the filters "byCurrentState" and "byCreatedBefore".
+                  schema:
+                      type: string
             responses:
                 200:
                     description: OK

src/Bundle/ChillTicketBundle/src/Controller/TicketListApiController.php

@@ -15,8 +15,12 @@ use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
 use Chill\MainBundle\Serializer\Model\Collection;
 use Chill\PersonBundle\Repository\PersonRepository;
 use Chill\PersonBundle\Security\Authorization\PersonVoter;
+use Chill\TicketBundle\Entity\EmergencyStatusEnum;
 use Chill\TicketBundle\Entity\StateEnum;
+use Chill\TicketBundle\Repository\MotiveRepository;
 use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use Symfony\Component\Clock\ClockInterface;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBagInterface;
 use Symfony\Component\HttpFoundation\JsonResponse;
 use Symfony\Component\HttpFoundation\Request;
 use Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException;
@@ -27,13 +31,20 @@ use Symfony\Component\Serializer\SerializerInterface;
 
 final readonly class TicketListApiController
 {
+    private \DateInterval $expectedTimeResponseDelay;
+
     public function __construct(
         private Security $security,
         private TicketACLAwareRepositoryInterface $ticketRepository,
         private PaginatorFactoryInterface $paginatorFactory,
         private SerializerInterface $serializer,
         private PersonRepository $personRepository,
-    ) {}
+        private MotiveRepository $motiveRepository,
+        private ClockInterface $clock,
+        ParameterBagInterface $parameterBag,
+    ) {
+        $this->expectedTimeResponseDelay = new \DateInterval($parameterBag->get('chill_ticket')['ticket']['response_time_exceeded_delay']);
+    }
 
     #[Route('/api/1.0/ticket/ticket/list', name: 'chill_ticket_list_api', methods: ['GET'])]
     public function listTicket(Request $request): JsonResponse
@@ -66,6 +77,61 @@ final readonly class TicketListApiController
             }
         }
 
+        if ($request->query->has('byCurrentStateEmergency')) {
+            try {
+                $params['byCurrentStateEmergency'] = array_map(
+                    fn (string $state): EmergencyStatusEnum => EmergencyStatusEnum::fromValue($state),
+                    explode(',', $request->query->get('byCurrentStateEmergency'))
+                );
+            } catch (\InvalidArgumentException $e) {
+                throw new BadRequestHttpException($e->getMessage(), $e);
+            }
+        }
+
+        if ($request->query->has('byMotives')) {
+            $params = explode(',', $request->query->get('byMotives'));
+            foreach ($params as $id) {
+                if (!is_numeric($id) || 0 === ((int) $id)) {
+                    throw new BadRequestHttpException('Only numbers are allowed in by motives parameter');
+                }
+                $params['byMotives'][] = $motive = $this->motiveRepository->find($id);
+
+                if (null === $motive) {
+                    throw new BadRequestHttpException('Motive not found');
+                }
+            }
+        }
+
+        if ($request->query->has('byCreatedBefore')) {
+            $params['byCreatedBefore'] =
+                \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339, $request->query->get('byCreatedBefore'));
+
+            if (false === $params['byCreatedBefore']) {
+                $params['byCreatedBefore'] = \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339_EXTENDED, $request->query->get('byCreatedBefore'));
+            }
+            if (false === $params['byCreatedBefore']) {
+                throw new BadRequestHttpException('Invalid date for byCreatedBefore');
+            }
+        }
+
+        if ($request->query->has('byCreatedAfter')) {
+            $params['byCreatedAfter'] =
+                \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339, $request->query->get('byCreatedAfter'));
+            if (false === $params['byCreatedAfter']) {
+                $params['byCreatedAfter'] =
+                    \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339_EXTENDED, $request->query->get('byCreatedAfter'));
+            }
+            if (false === $params['byCreatedAfter']) {
+                throw new BadRequestHttpException('Invalid date for byCreatedAfter');
+            }
+        }
+
+        if ($request->query->has('byResponseTimeExceeded')) {
+            $params['byCurrentState'] = [StateEnum::OPEN];
+            $params['byCreatedBefore'] = $this->clock->now()->sub($this->expectedTimeResponseDelay);
+            unset($params['byCreatedAfter']);
+        }
+
         $nb = $this->ticketRepository->countTickets($params);
         $paginator = $this->paginatorFactory->create($nb);
 

src/Bundle/ChillTicketBundle/src/DependencyInjection/Configuration.php

@@ -37,6 +37,24 @@ class Configuration implements ConfigurationInterface
             ->defaultValue('many')
             ->end();
 
+        $ticketArray
+            ->children()
+            ->scalarNode('response_time_exceeded_delay')
+            ->info('The delay to declare a ticket as having an exceeded response time. Must be expressed as a valid parameter for instantiating a \DateInterval')
+            ->defaultValue('PT12H')
+            ->validate()
+            ->ifTrue(function (string $value) {
+                try {
+                    new \DateInterval($value);
+                } catch (\Throwable) {
+                    return true;
+                }
+
+                return false;
+            })
+            ->thenInvalid('The date interval provided for response_time_exceeded_delay (%s) is invalid')
+        ;
+
         return $treeBuilder;
     }
 }

src/Bundle/ChillTicketBundle/src/Entity/EmergencyStatusEnum.php

@@ -18,4 +18,13 @@ enum EmergencyStatusEnum: string
 {
     case YES = 'yes';
     case NO = 'no';
+
+    public static function fromValue(string $value): EmergencyStatusEnum
+    {
+        return match ($value) {
+            self::YES->value => self::YES,
+            self::NO->value => self::NO,
+            default => throw new \InvalidArgumentException(sprintf('Value "%s" is not valid', $value)),
+        };
+    }
 }

src/Bundle/ChillTicketBundle/src/Repository/TicketACLAwareRepository.php

@@ -11,6 +11,8 @@ declare(strict_types=1);
 
 namespace Chill\TicketBundle\Repository;
 
+use Chill\TicketBundle\Entity\EmergencyStatusHistory;
+use Chill\TicketBundle\Entity\MotiveHistory;
 use Chill\TicketBundle\Entity\PersonHistory;
 use Chill\TicketBundle\Entity\StateHistory;
 use Chill\TicketBundle\Entity\Ticket;
@@ -23,8 +25,19 @@ final readonly class TicketACLAwareRepository implements TicketACLAwareRepositor
 
     public function findTickets(array $params, int $start = 0, int $limit = 100): array
     {
-        return $this->buildQuery($params)->select('t')->getQuery()->setFirstResult($start)
-            ->setMaxResults($limit)->getResult();
+        $query = $this->buildQuery($params)->select('t');
+
+        // order by emergency. As the value can be 'yes' or 'no', we simply order by 'yes' first
+        $query->addSelect(sprintf("'SELECT u.emergencyStatus FROM %s u WHERE u.ticket = t AND u.endDate IS NULL' AS HIDDEN emergencyStatus", EmergencyStatusHistory::class));
+        $query->addOrderBy('emergencyStatus', 'DESC');
+
+        // most recent tickets first
+        $query->addOrderBy('t.createdAt', 'DESC');
+
+        return $query->getQuery()
+            ->setFirstResult($start)
+            ->setMaxResults($limit)
+            ->getResult();
     }
 
     public function countTickets(array $params): int
@@ -74,6 +87,50 @@ final readonly class TicketACLAwareRepository implements TicketACLAwareRepositor
             $qb->setParameter('currentState', $params['byCurrentState']);
         }
 
+        if (array_key_exists('byCurrentStateEmergency', $params)) {
+            $qb->andWhere(
+                $qb->expr()->exists(sprintf(
+                    'SELECT 1 FROM %s tp_state_emergency_%d WHERE tp_state_emergency_%d.ticket = t
+                    AND tp_state_emergency_%d.emergencyStatus IN (:currentStateEmergency) AND tp_state_emergency_%d.endDate IS NULL',
+                    EmergencyStatusHistory::class,
+                    ++$i,
+                    $i,
+                    $i,
+                    $i,
+                ))
+            );
+            $qb->setParameter('currentStateEmergency', $params['byCurrentStateEmergency']);
+        }
+
+        if (array_key_exists('byMotives', $params)) {
+            foreach ($params['byMotives'] as $motive) {
+                $qb->andWhere(
+                    $qb->expr()->exists(sprintf(
+                        'SELECT 1 FROM %s tp_motive_%d WHERE tp_motive_%d.ticket = t
+                    AND tp_motive_%d.motive = :motive_%d AND tp_motive_%d.endDate IS NULL
+                    ',
+                        MotiveHistory::class,
+                        ++$i,
+                        $i,
+                        $i,
+                        $i,
+                        $i,
+                    ))
+                );
+                $qb->setParameter(sprintf('motive_%d', $i), $motive);
+            }
+        }
+
+        if (array_key_exists('byCreatedAfter', $params)) {
+            $qb->andWhere('t.createdAt >= :opening_after');
+            $qb->setParameter('opening_after', $params['byCreatedAfter']);
+        }
+
+        if (array_key_exists('byCreatedBefore', $params)) {
+            $qb->andWhere('t.createdAt <= :opening_after');
+            $qb->setParameter('opening_after', $params['byCreatedBefore']);
+        }
+
         return $qb;
     }
 }

src/Bundle/ChillTicketBundle/src/Repository/TicketACLAwareRepositoryInterface.php

@@ -12,18 +12,22 @@ declare(strict_types=1);
 namespace Chill\TicketBundle\Repository;
 
 use Chill\PersonBundle\Entity\Person;
+use Chill\TicketBundle\Entity\EmergencyStatusEnum;
+use Chill\TicketBundle\Entity\Motive;
 use Chill\TicketBundle\Entity\StateEnum;
 use Chill\TicketBundle\Entity\Ticket;
 
 /**
  * Repository to find tickets, taking care of permissions.
+ *
+ * @phpstan-type TicketACLAwareRepositoryParam array{byPerson?: list<Person>, byCurrentState?: list<StateEnum>, byCurrentStateEmergency?: list<EmergencyStatusEnum>, byMotives?: list<Motive>, byCreatedBefore?: \DateTimeImmutable, byCreatedAfter?: \DateTimeImmutable}
  */
 interface TicketACLAwareRepositoryInterface
 {
     /**
      * Find tickets.
      *
-     * @param array{byPerson?: list<Person>, byCurrentState: list<StateEnum>} $params
+     * @param TicketACLAwareRepositoryParam $params
      *
      * @return list<Ticket>
      */
@@ -32,7 +36,7 @@ interface TicketACLAwareRepositoryInterface
     /**
      * Find tickets.
      *
-     * @param array{byPerson?: list<Person>} $params
+     * @param TicketACLAwareRepositoryParam $params
      */
     public function countTickets(array $params): int;
 }

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerByCreatedAfterTest.php

@@ -0,0 +1,219 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Controller;
+
+use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
+use Chill\MainBundle\Pagination\PaginatorInterface;
+use Chill\MainBundle\Serializer\Model\Collection;
+use Chill\PersonBundle\Repository\PersonRepository;
+use Chill\TicketBundle\Controller\TicketListApiController;
+use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\HttpFoundation\JsonResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\HttpKernel\Exception\BadRequestHttpException;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
+
+/**
+ * @internal
+ *
+ * @covers \Chill\TicketBundle\Controller\TicketListApiController
+ */
+final class TicketListApiControllerByCreatedAfterTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testListTicketWithByCreatedAfterRFC3339Format(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+
+        // The date in RFC3339 format
+        $dateString = '2025-05-15T15:05:00Z';
+        $date = \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339, $dateString);
+
+        $ticketRepository->countTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedAfter'])
+                && $params['byCreatedAfter'] == $date
+            )
+        )->willReturn(2);
+
+        $ticketRepository->findTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedAfter'])
+                && $params['byCreatedAfter'] == $date
+            ),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byCreatedAfter filter in RFC3339 format
+        $request = new Request(
+            query: ['byCreatedAfter' => $dateString]
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithByCreatedAfterRFC3339ExtendedFormat(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+
+        // The date in RFC3339_EXTENDED format
+        $dateString = '2025-05-15T15:05:00.000+02:00';
+        $date = \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339_EXTENDED, $dateString);
+
+        $ticketRepository->countTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedAfter'])
+                && $params['byCreatedAfter'] == $date
+            )
+        )->willReturn(2);
+
+        $ticketRepository->findTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedAfter'])
+                && $params['byCreatedAfter'] == $date
+            ),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byCreatedAfter filter in RFC3339_EXTENDED format
+        $request = new Request(
+            query: ['byCreatedAfter' => $dateString]
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithByCreatedAfterInvalidFormat(): void
+    {
+        self::expectException(BadRequestHttpException::class);
+        self::expectExceptionMessage('Invalid date for byCreatedAfter');
+
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byCreatedAfter filter in invalid format
+        $request = new Request(
+            query: ['byCreatedAfter' => '2025-05-15']
+        );
+
+        // Call controller method
+        $controller->listTicket($request);
+    }
+}

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerByCreatedBeforeTest.php

@@ -0,0 +1,219 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Controller;
+
+use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
+use Chill\MainBundle\Pagination\PaginatorInterface;
+use Chill\MainBundle\Serializer\Model\Collection;
+use Chill\PersonBundle\Repository\PersonRepository;
+use Chill\TicketBundle\Controller\TicketListApiController;
+use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\HttpFoundation\JsonResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\HttpKernel\Exception\BadRequestHttpException;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
+
+/**
+ * @internal
+ *
+ * @covers \Chill\TicketBundle\Controller\TicketListApiController
+ */
+final class TicketListApiControllerByCreatedBeforeTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testListTicketWithByCreatedBeforeRFC3339Format(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+
+        // The date in RFC3339 format
+        $dateString = '2025-05-15T15:05:00Z';
+        $date = \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339, $dateString);
+
+        $ticketRepository->countTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $date
+            )
+        )->willReturn(2);
+
+        $ticketRepository->findTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $date
+            ),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byCreatedAfter filter in RFC3339 format
+        $request = new Request(
+            query: ['byCreatedBefore' => $dateString]
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithByCreatedAfterRFC3339ExtendedFormat(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+
+        // The date in RFC3339_EXTENDED format
+        $dateString = '2025-05-15T15:05:00.000+02:00';
+        $date = \DateTimeImmutable::createFromFormat(\DateTimeImmutable::RFC3339_EXTENDED, $dateString);
+
+        $ticketRepository->countTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $date
+            )
+        )->willReturn(2);
+
+        $ticketRepository->findTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $date
+            ),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byCreatedAfter filter in RFC3339_EXTENDED format
+        $request = new Request(
+            query: ['byCreatedBefore' => $dateString]
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithByCreatedBeforeInvalidFormat(): void
+    {
+        self::expectException(BadRequestHttpException::class);
+        self::expectExceptionMessage('Invalid date for byCreatedBefore');
+
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byCreatedAfter filter in invalid format
+        $request = new Request(
+            query: ['byCreatedBefore' => '2025-05-15']
+        );
+
+        // Call controller method
+        $controller->listTicket($request);
+    }
+}

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerByResponseTimeExceededTest.php

@@ -0,0 +1,207 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Controller;
+
+use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
+use Chill\MainBundle\Pagination\PaginatorInterface;
+use Chill\MainBundle\Serializer\Model\Collection;
+use Chill\PersonBundle\Repository\PersonRepository;
+use Chill\TicketBundle\Controller\TicketListApiController;
+use Chill\TicketBundle\Entity\StateEnum;
+use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\HttpFoundation\JsonResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
+
+/**
+ * @internal
+ *
+ * @covers \Chill\TicketBundle\Controller\TicketListApiController
+ */
+final class TicketListApiControllerByResponseTimeExceededTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testListTicketWithByResponseTimeExceededOnly(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+
+        // Create a mock clock with a fixed time
+        $mockClock = new MockClock();
+        $now = new \DateTimeImmutable('2025-05-15T15:05:00Z');
+        $mockClock->modify($now->format(\DateTimeImmutable::RFC3339));
+
+        // Calculate the expected byCreatedBefore value (now - PT12H)
+        $expectedCreatedBefore = $now->sub(new \DateInterval('PT12H'));
+
+        $ticketRepository->countTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCurrentState'])
+                && $params['byCurrentState'] === [StateEnum::OPEN]
+                && isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $expectedCreatedBefore
+                && !isset($params['byCreatedAfter'])
+            )
+        )->willReturn(2);
+
+        $ticketRepository->findTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCurrentState'])
+                && $params['byCurrentState'] === [StateEnum::OPEN]
+                && isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $expectedCreatedBefore
+                && !isset($params['byCreatedAfter'])
+            ),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            $mockClock,
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with byResponseTimeExceeded parameter only
+        $request = new Request(
+            query: ['byResponseTimeExceeded' => '']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithByResponseTimeExceededAndByCreatedAfter(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+
+        // Create a mock clock with a fixed time
+        $mockClock = new MockClock();
+        $now = new \DateTimeImmutable('2025-05-15T15:05:00Z');
+        $mockClock->modify($now->format(\DateTimeImmutable::RFC3339));
+
+        // Calculate the expected byCreatedBefore value (now - PT12H)
+        $expectedCreatedBefore = $now->sub(new \DateInterval('PT12H'));
+
+        // The byCreatedAfter parameter should be ignored when byResponseTimeExceeded is present
+        $ticketRepository->countTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCurrentState'])
+                && $params['byCurrentState'] === [StateEnum::OPEN]
+                && isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $expectedCreatedBefore
+                && !isset($params['byCreatedAfter'])
+            )
+        )->willReturn(2);
+
+        $ticketRepository->findTickets(
+            Argument::that(
+                fn ($params) => isset($params['byCurrentState'])
+                && $params['byCurrentState'] === [StateEnum::OPEN]
+                && isset($params['byCreatedBefore'])
+                && $params['byCreatedBefore'] == $expectedCreatedBefore
+                && !isset($params['byCreatedAfter'])
+            ),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            $mockClock,
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with both byCreatedAfter and byResponseTimeExceeded parameters
+        $request = new Request(
+            query: [
+                'byCreatedAfter' => '2025-05-15T12:00:00+00:00',
+                'byResponseTimeExceeded' => '',
+            ]
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+}

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerCurrentStateEmergencyTest.php

@@ -0,0 +1,137 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Controller;
+
+use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
+use Chill\MainBundle\Pagination\PaginatorInterface;
+use Chill\MainBundle\Serializer\Model\Collection;
+use Chill\PersonBundle\Repository\PersonRepository;
+use Chill\TicketBundle\Controller\TicketListApiController;
+use Chill\TicketBundle\Entity\EmergencyStatusEnum;
+use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\HttpFoundation\JsonResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\HttpKernel\Exception\BadRequestHttpException;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
+
+/**
+ * @internal
+ *
+ * @covers \Chill\TicketBundle\Controller\TicketListApiController
+ */
+final class TicketListApiControllerCurrentStateEmergencyTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testListTicketWithcurrentStateEmergencyFilter(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+        $ticketRepository->countTickets(
+            Argument::that(fn ($params) => isset($params['byCurrentStateEmergency']) && in_array(EmergencyStatusEnum::YES, $params['byCurrentStateEmergency']))
+        )
+            ->willReturn(2);
+        $ticketRepository->findTickets(
+            Argument::that(fn ($params) => isset($params['byCurrentStateEmergency']) && in_array(EmergencyStatusEnum::YES, $params['byCurrentStateEmergency'])),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with emergency filter
+        $request = new Request(
+            query: ['byCurrentStateEmergency' => 'yes,no']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithCurrentStateEmergencyWithInvalidFilter(): void
+    {
+        self::expectException(BadRequestHttpException::class);
+
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with invalid emergency filter
+        $request = new Request(
+            query: ['byCurrentStateEmergency' => 'foo']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+    }
+}

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerCurrentStateTest.php

@@ -0,0 +1,137 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Controller;
+
+use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
+use Chill\MainBundle\Pagination\PaginatorInterface;
+use Chill\MainBundle\Serializer\Model\Collection;
+use Chill\PersonBundle\Repository\PersonRepository;
+use Chill\TicketBundle\Controller\TicketListApiController;
+use Chill\TicketBundle\Entity\StateEnum;
+use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\HttpFoundation\JsonResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\HttpKernel\Exception\BadRequestHttpException;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
+
+/**
+ * @internal
+ *
+ * @covers \Chill\TicketBundle\Controller\TicketListApiController
+ */
+final class TicketListApiControllerCurrentStateTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testListTicketWithCurrentStateFilter(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+        $ticketRepository->countTickets(
+            Argument::that(fn ($params) => isset($params['byCurrentState']) && in_array(StateEnum::OPEN, $params['byCurrentState']))
+        )
+            ->willReturn(2);
+        $ticketRepository->findTickets(
+            Argument::that(fn ($params) => isset($params['byCurrentState']) && in_array(StateEnum::OPEN, $params['byCurrentState'])),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with person filter
+        $request = new Request(
+            query: ['byCurrentState' => 'open,closed']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithCurrentStateWithInvalidFilter(): void
+    {
+        self::expectException(BadRequestHttpException::class);
+
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with person filter
+        $request = new Request(
+            query: ['byCurrentState' => 'foo']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+    }
+}

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerMotivesTest.php

@@ -0,0 +1,243 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Controller;
+
+use Chill\MainBundle\Pagination\PaginatorFactoryInterface;
+use Chill\MainBundle\Pagination\PaginatorInterface;
+use Chill\MainBundle\Serializer\Model\Collection;
+use Chill\PersonBundle\Repository\PersonRepository;
+use Chill\TicketBundle\Controller\TicketListApiController;
+use Chill\TicketBundle\Entity\Motive;
+use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\HttpFoundation\JsonResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\HttpKernel\Exception\BadRequestHttpException;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
+
+/**
+ * @internal
+ *
+ * @covers \Chill\TicketBundle\Controller\TicketListApiController
+ */
+final class TicketListApiControllerMotivesTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testListTicketWithMultipleMotivesFilter(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $motive1 = new Motive();
+        $motive2 = new Motive();
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+        $ticketRepository->countTickets(
+            Argument::that(fn ($params) => isset($params['byMotives']) && in_array($motive1, $params['byMotives']) && in_array($motive2, $params['byMotives']))
+        )
+            ->willReturn(2);
+        $ticketRepository->findTickets(
+            Argument::that(fn ($params) => isset($params['byMotives']) && in_array($motive1, $params['byMotives']) && in_array($motive2, $params['byMotives'])),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+        $motiveRepository->find(1)->willReturn($motive1);
+        $motiveRepository->find(2)->willReturn($motive2);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with multiple motives filter
+        $request = new Request(
+            query: ['byMotives' => '1,2']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithSingleMotiveFilter(): void
+    {
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $motive = new Motive();
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $tickets = [new Ticket(), new Ticket()];
+        $ticketRepository->countTickets(
+            Argument::that(fn ($params) => isset($params['byMotives']) && in_array($motive, $params['byMotives']))
+        )
+            ->willReturn(2);
+        $ticketRepository->findTickets(
+            Argument::that(fn ($params) => isset($params['byMotives']) && in_array($motive, $params['byMotives'])),
+            0,
+            10
+        )->willReturn($tickets);
+
+        $paginator = $this->prophesize(PaginatorInterface::class);
+        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
+        $paginator->getItemsPerPage()->willReturn(10);
+
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $paginatorFactory->create(2)->willReturn($paginator->reveal());
+
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $serializer->serialize(
+            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
+            'json',
+            ['groups' => 'read:simple']
+        )->willReturn('{"items":[{},{}],"pagination":{}}');
+
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+        $motiveRepository->find(1)->willReturn($motive);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with single motive filter
+        $request = new Request(
+            query: ['byMotives' => '1']
+        );
+
+        // Call controller method
+        $response = $controller->listTicket($request);
+
+        // Assert response
+        $this->assertInstanceOf(JsonResponse::class, $response);
+        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
+    }
+
+    public function testListTicketWithMotiveNotFound(): void
+    {
+        self::expectException(BadRequestHttpException::class);
+        self::expectExceptionMessage('Motive not found');
+
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+        $motiveRepository->find(999)->willReturn(null);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with non-existent motive
+        $request = new Request(
+            query: ['byMotives' => '999']
+        );
+
+        // Call controller method
+        $controller->listTicket($request);
+    }
+
+    public function testListTicketWithNonIntegerMotiveParameter(): void
+    {
+        self::expectException(BadRequestHttpException::class);
+        self::expectExceptionMessage('Only numbers are allowed in by motives parameter');
+
+        // Mock dependencies
+        $security = $this->prophesize(Security::class);
+        $security->isGranted('ROLE_USER')->willReturn(true);
+
+        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
+        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
+        $serializer = $this->prophesize(SerializerInterface::class);
+        $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
+
+        // Create controller
+        $controller = new TicketListApiController(
+            $security->reveal(),
+            $ticketRepository->reveal(),
+            $paginatorFactory->reveal(),
+            $serializer->reveal(),
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
+        );
+
+        // Create request with non-integer motive parameter
+        $request = new Request(
+            query: ['byMotives' => 'abc']
+        );
+
+        // Call controller method
+        $controller->listTicket($request);
+    }
+}

src/Bundle/ChillTicketBundle/tests/Controller/TicketListApiControllerTest.php

@@ -18,8 +18,8 @@ use Chill\PersonBundle\Entity\Person;
 use Chill\PersonBundle\Repository\PersonRepository;
 use Chill\PersonBundle\Security\Authorization\PersonVoter;
 use Chill\TicketBundle\Controller\TicketListApiController;
-use Chill\TicketBundle\Entity\StateEnum;
 use Chill\TicketBundle\Entity\Ticket;
+use Chill\TicketBundle\Repository\MotiveRepository;
 use Chill\TicketBundle\Repository\TicketACLAwareRepositoryInterface;
 use PHPUnit\Framework\TestCase;
 use Prophecy\Argument;
@@ -27,9 +27,10 @@ use Prophecy\PhpUnit\ProphecyTrait;
 use Symfony\Component\HttpFoundation\JsonResponse;
 use Symfony\Component\HttpFoundation\Request;
 use Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException;
-use Symfony\Component\HttpKernel\Exception\BadRequestHttpException;
 use Symfony\Component\Security\Core\Security;
 use Symfony\Component\Serializer\SerializerInterface;
+use Symfony\Component\Clock\MockClock;
+use Symfony\Component\DependencyInjection\ParameterBag\ParameterBag;
 
 /**
  * @internal
@@ -66,6 +67,7 @@ final class TicketListApiControllerTest extends TestCase
         )->willReturn('{"items":[{},{}],"pagination":{}}');
 
         $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
 
         // Create controller
         $controller = new TicketListApiController(
@@ -73,7 +75,10 @@ final class TicketListApiControllerTest extends TestCase
             $ticketRepository->reveal(),
             $paginatorFactory->reveal(),
             $serializer->reveal(),
-            $personRepository->reveal()
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
         );
 
         // Create request
@@ -121,6 +126,7 @@ final class TicketListApiControllerTest extends TestCase
 
         $personRepository = $this->prophesize(PersonRepository::class);
         $personRepository->find(123)->willReturn($person);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
 
         // Create controller
         $controller = new TicketListApiController(
@@ -128,7 +134,10 @@ final class TicketListApiControllerTest extends TestCase
             $ticketRepository->reveal(),
             $paginatorFactory->reveal(),
             $serializer->reveal(),
-            $personRepository->reveal()
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
         );
 
         // Create request with person filter
@@ -144,93 +153,6 @@ final class TicketListApiControllerTest extends TestCase
         $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
     }
 
-    public function testListTicketWithCurrentStateFilter(): void
-    {
-        // Mock dependencies
-        $security = $this->prophesize(Security::class);
-        $security->isGranted('ROLE_USER')->willReturn(true);
-
-        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
-        $tickets = [new Ticket(), new Ticket()];
-        $ticketRepository->countTickets(
-            Argument::that(fn ($params) => isset($params['byCurrentState']) && in_array(StateEnum::OPEN, $params['byCurrentState']))
-        )
-            ->willReturn(2);
-        $ticketRepository->findTickets(
-            Argument::that(fn ($params) => isset($params['byCurrentState']) && in_array(StateEnum::OPEN, $params['byCurrentState'])),
-            0,
-            10
-        )->willReturn($tickets);
-
-        $paginator = $this->prophesize(PaginatorInterface::class);
-        $paginator->getCurrentPageFirstItemNumber()->willReturn(0);
-        $paginator->getItemsPerPage()->willReturn(10);
-
-        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
-        $paginatorFactory->create(2)->willReturn($paginator->reveal());
-
-        $serializer = $this->prophesize(SerializerInterface::class);
-        $serializer->serialize(
-            Argument::that(fn (Collection $collection) => $collection->getItems() === $tickets),
-            'json',
-            ['groups' => 'read:simple']
-        )->willReturn('{"items":[{},{}],"pagination":{}}');
-
-        $personRepository = $this->prophesize(PersonRepository::class);
-
-        // Create controller
-        $controller = new TicketListApiController(
-            $security->reveal(),
-            $ticketRepository->reveal(),
-            $paginatorFactory->reveal(),
-            $serializer->reveal(),
-            $personRepository->reveal()
-        );
-
-        // Create request with person filter
-        $request = new Request(
-            query: ['byCurrentState' => 'open,closed']
-        );
-
-        // Call controller method
-        $response = $controller->listTicket($request);
-
-        // Assert response
-        $this->assertInstanceOf(JsonResponse::class, $response);
-        $this->assertEquals('{"items":[{},{}],"pagination":{}}', $response->getContent());
-    }
-
-    public function testListTicketWithCurrentStateWithInvalidFilter(): void
-    {
-        self::expectException(BadRequestHttpException::class);
-
-        // Mock dependencies
-        $security = $this->prophesize(Security::class);
-        $security->isGranted('ROLE_USER')->willReturn(true);
-
-        $ticketRepository = $this->prophesize(TicketACLAwareRepositoryInterface::class);
-        $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
-        $serializer = $this->prophesize(SerializerInterface::class);
-        $personRepository = $this->prophesize(PersonRepository::class);
-
-        // Create controller
-        $controller = new TicketListApiController(
-            $security->reveal(),
-            $ticketRepository->reveal(),
-            $paginatorFactory->reveal(),
-            $serializer->reveal(),
-            $personRepository->reveal()
-        );
-
-        // Create request with person filter
-        $request = new Request(
-            query: ['byCurrentState' => 'foo']
-        );
-
-        // Call controller method
-        $response = $controller->listTicket($request);
-    }
-
     public function testListTicketWithoutUserRole(): void
     {
         // Mock dependencies
@@ -241,6 +163,7 @@ final class TicketListApiControllerTest extends TestCase
         $paginatorFactory = $this->prophesize(PaginatorFactoryInterface::class);
         $serializer = $this->prophesize(SerializerInterface::class);
         $personRepository = $this->prophesize(PersonRepository::class);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
 
         // Create controller
         $controller = new TicketListApiController(
@@ -248,7 +171,10 @@ final class TicketListApiControllerTest extends TestCase
             $ticketRepository->reveal(),
             $paginatorFactory->reveal(),
             $serializer->reveal(),
-            $personRepository->reveal()
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
         );
 
         // Create request
@@ -277,6 +203,7 @@ final class TicketListApiControllerTest extends TestCase
 
         $personRepository = $this->prophesize(PersonRepository::class);
         $personRepository->find(123)->willReturn($person);
+        $motiveRepository = $this->prophesize(MotiveRepository::class);
 
         // Create controller
         $controller = new TicketListApiController(
@@ -284,7 +211,10 @@ final class TicketListApiControllerTest extends TestCase
             $ticketRepository->reveal(),
             $paginatorFactory->reveal(),
             $serializer->reveal(),
-            $personRepository->reveal()
+            $personRepository->reveal(),
+            $motiveRepository->reveal(),
+            new MockClock(),
+            new ParameterBag(['chill_ticket' => ['ticket' => ['response_time_exceeded_delay' => 'PT12H']]])
         );
 
         // Create request with person filter

src/Bundle/ChillTicketBundle/tests/Repository/TicketACLAwareRepositoryTest.php

@@ -12,6 +12,8 @@ declare(strict_types=1);
 namespace Chill\TicketBundle\Tests\Repository;
 
 use Chill\PersonBundle\DataFixtures\Helper\RandomPersonHelperTrait;
+use Chill\TicketBundle\Entity\EmergencyStatusEnum;
+use Chill\TicketBundle\Entity\Motive;
 use Chill\TicketBundle\Entity\StateEnum;
 use Chill\TicketBundle\Repository\TicketACLAwareRepository;
 use Doctrine\ORM\EntityManagerInterface;
@@ -74,8 +76,51 @@ class TicketACLAwareRepositoryTest extends KernelTestCase
 
     public function testFindTicketByCurrentStateMultipleState(): void
     {
-        $result = $this->repository->countTickets(['byCurrentState' => [StateEnum::OPEN, StateEnum::CLOSED]]);
+        $result = $this->repository->findTickets(['byCurrentState' => [StateEnum::OPEN, StateEnum::CLOSED]]);
+
+        self::assertIsArray($result);
+    }
+
+    public function testCountTicketByCurrentStateEmergencySingleState(): void
+    {
+        $result = $this->repository->countTickets(['byCurrentStateEmergency' => [EmergencyStatusEnum::YES]]);
 
         self::assertIsInt($result);
     }
+
+    public function testFindTicketByCurrentStateEmergencyMultipleState(): void
+    {
+        $result = $this->repository->findTickets(['byCurrentStateEmergency' => [EmergencyStatusEnum::YES, EmergencyStatusEnum::NO]]);
+
+        self::assertIsArray($result);
+    }
+
+    public function testFindTicketByMotives(): void
+    {
+        $motives = $this->entityManager->createQuery(sprintf('SELECT m FROM %s m', Motive::class))
+            ->setMaxResults(2)
+            ->getResult();
+
+        if ([] === $motives) {
+            throw new \UnexpectedValueException('No motives found');
+        }
+
+        $results = $this->repository->findTickets(['byMotives' => $motives]);
+
+        self::assertIsArray($results);
+    }
+
+    public function testFindTicketByCreatedBefore(): void
+    {
+        $actual = $this->repository->findTickets(['byCreatedBefore' => (new \DateTimeImmutable('now'))->add(new \DateInterval('P1D'))]);
+
+        self::assertIsArray($actual);
+    }
+
+    public function testFindTicketByCreatedAfter(): void
+    {
+        $actual = $this->repository->findTickets(['byCreatedAfter' => (new \DateTimeImmutable('now'))->sub(new \DateInterval('P1M'))]);
+
+        self::assertIsArray($actual);
+    }
 }