39 lines
1.8 KiB
Markdown
39 lines
1.8 KiB
Markdown
---
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title: Social support plans
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subtitle:
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image:
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description: One or several support plans can be made to follow-up on initial problem diagnosis, actions taken and progress made.
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comments: false
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---
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<h5 class="content-subtitle bord-1">Recording users' different pathways</h5>
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Users are monitored as part of a **support path**.
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Each user may have several paths, depending on the different referents and/or the organization of the service.
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Similarly, a support pathway may concern several users: it may involve a single user, an entire family or a group of people.
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<h5 class="content-subtitle bord-2">Characterizing pathways</h5>
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Pathways are associated with **social issues**: they indicate "what is addressed" in the pathway.
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The pathway can also be located in space: at a user's home or an arbitrary address, and/or at a service.
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It is also possible to enter a requester, the origin, the opening date of the course, etc.
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<h5 class="content-subtitle bord-3">Record exchanges</h5>
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Each exchange with the user can be indicated in the path, so that it is possible to know the history and content of these different moments.
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Users can record different types of exchange: appointments at home, interviews in the salon, a simple call, or meetings. These types of exchange are configured by administrators, who can also activate or deactivate the form fields required for each type.
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<h5 class="content-subtitle bord-4">List actions implemented</h5>
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The various exchanges enable you to build support actions: work on a CV, apply for social assistance, set up a follow-up, and so on.
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For each action, it is possible to associate or generate documents: results of CV work, social mandate documents, etc. It is even possible to generate pre-filled assistance application forms!
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The objectives and results of each action can also be entered.
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