81 lines
2.1 KiB
Markdown
81 lines
2.1 KiB
Markdown
---
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title: "How do I view a ticket?"
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date: 2026-01-28
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author: "Champs-Libres"
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description: "This guide explains how to quickly view a ticket for a patient."
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categories: ["Tickets"]
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tags: ["tickets", "viewing"]
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featured_image: "/images/tutorials/625b9251-c57b-4fb4-8bb3-a3813be0d1fc.png"
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pdf: "/pdf/tutorials/Comment-consulter-un-ticket.pdf"
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---
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Viewing a ticket
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To view a ticket, you can open it from your "my tickets" tab or from the "tickets" sub-section, using the blue eye icon.
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* * *
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Opening a ticket
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Clicking the eye icon gives you a quick overview of the ticket and lets you edit some of its details.
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* * *
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Finding a ticket through the "patient" search bar
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You can also reach a ticket through the "patient" record. Search for the patient by typing their name in the search bar on the home page.
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* * *
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Finding and opening the "patient" record
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----------------------------------------
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Open the patient record using the blue eye icon.
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* * *
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Reaching the service user's tickets
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Click the "service user's tickets" tab to see their tickets.
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* * *
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Seeing a patient's previous tickets
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-----------------------------------
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To see a patient's previous tickets, click "edit" and then "previous tickets".
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* * *
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Viewing previous tickets
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------------------------
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The "previous tickets" button shows the number of tickets relating to this patient.
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* * *
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Moving from one ticket to another
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---------------------------------
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After clicking "previous tickets", you can see the patient's other tickets and browse and open their details.
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* * *
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