30 lines
1.6 KiB
Markdown
30 lines
1.6 KiB
Markdown
---
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title: "Support pathways"
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description: "Record the support pathways of the people you work with."
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weight: 2
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layout: "single"
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badge: "Support pathways"
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badgeColor: "suivi-accompagnements"
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demo:
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images:
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- "/images/features/HP-accompagnement.png"
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- "/images/features/fonc-accom-2.png"
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- "/images/features/fonc-accom-3.png"
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---
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## Overview
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Create and follow one or more support pathways for each service user, from the initial assessment through to the actions taken and the progress made. This feature allows fine-grained, personalised management of social support.
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## Key features
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- **Pathway creation**: add and follow the different support pathways.
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- **Characterising pathways by social issue**: define the characteristics and social challenges specific to each pathway.
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- **Scheduling appointments with SMS reminders**: plan appointments and automate reminders by text message.
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- **Recording interactions**: keep a record of exchanges and interactions with the service user.
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- **Turning advice and referrals into concrete actions**: convert guidance into actions that can be tracked.
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- **Sharing information with colleagues through notifications**: make collaboration and communication within the team easier.
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- **Comments**: record comments about a service user's pathway and pin them to give them more visibility.
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- **Document generation**: upload and organise every document the support pathway requires. You can also generate standard documents automatically using the information already entered in the tool.
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- **Tasks**: easily plan and follow every support task: assign them, set deadlines and receive alerts so nothing is forgotten.
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