63 lines
1.8 KiB
Markdown
63 lines
1.8 KiB
Markdown
---
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title: "How do I use the ticketing tool?"
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date: 2026-01-28
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author: "Champs-Libres"
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description: "This guide describes how to create a ticket, edit it, and view or search for it in a list of tickets."
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categories: ["Tickets"]
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tags: ["tickets", "ticketing"]
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featured_image: "/images/tutorials/55cfcc9d-1ccf-42cc-83e2-9cc755a40de1.png"
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pdf: "/pdf/tutorials/Comment-utiliser-l'outil-de-ticketing.pdf"
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---
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Ticket dashboard
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The home page contains the following elements:
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* a search bar: lets you look for a patient and see their contact details, addresses and the tickets concerning them
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* my tickets: the list of tickets assigned to me as caseworker that need to be dealt with
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* my new notifications
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* sections: gives access to the third parties and tickets sub-sections.
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* * *
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Creating a ticket
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-----------------
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There are 2 ways to create a ticket. Either the ticket creation window opens automatically during a call, or you can go to the home page, to the sections/tickets menu, and then click the CREATE button.
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* * *
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Editing a ticket
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----------------
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To edit a ticket, use the orange pencil icon; it takes you into the ticket so you can change its details.
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* * *
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Viewing a ticket
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To view a ticket, use the blue eye icon; it takes you into the ticket so you can see all of its details.
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* * *
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Searching for a ticket
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----------------------
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To search for a ticket, go through the "sections" menu to the "tickets" sub-menu. In this window you can filter on a number of fields to narrow down your search.
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* * *
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