176 lines
4.0 KiB
Markdown
176 lines
4.0 KiB
Markdown
---
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title: "How do I edit a ticket?"
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date: 2026-01-28
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author: "Champs-Libres"
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description: "This guide explains how to edit a ticket and which fields can be changed."
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categories: ["Tickets"]
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tags: ["tickets", "editing"]
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featured_image: "/images/tutorials/38193554-ea3a-408c-a268-3e4d177e0ae8.png"
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pdf: "/pdf/tutorials/Comment-modifier-un-ticket_.pdf"
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---
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Selecting the ticket to edit
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----------------------------
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Choose the ticket to edit and click the edit icon.
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* * *
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Changing the reason
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-------------------
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The edit bar appears at the bottom of the screen so you can modify the ticket.
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To change the reason, click the "reason" button.
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* * *
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Selecting a new reason
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----------------------
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Select a new reason from the drop-down menu.
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* * *
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Saving the new reason
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---------------------
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Save the new reason by clicking the "save" button. The ticket's reason (the heading at the top) is updated.
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* * *
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Adding a new comment
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--------------------
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To add a comment, click the "comment" button on the bar below. This comment is added to the ticket's list.
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* * *
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Filling in the fields of the new comment
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----------------------------------------
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Fill in the new "comment" fields and click "save".
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* * *
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Changing who the ticket is assigned to
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--------------------------------------
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To change who a ticket is assigned to, click "assign".
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* * *
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Selecting a new user
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To change the assignment, you can:
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* remove the current assignment by clicking the small "bin" next to the first name or surname
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* add another user by clicking "assign to one or more users"
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Confirm your changes by clicking "save".
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* * *
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Saving the new user
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-------------------
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Click "save" to confirm the new user.
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* * *
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Changing the caller and/or the patient
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--------------------------------------
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To change the caller and/or the patient, use the "caller and patient(s)" button.
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* * *
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Removing the patient
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To remove a patient, click the small bin next to the patient's name.
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* * *
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Adding a new patient
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--------------------
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To add a patient, you can either:
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* use the small green cross for a quick addition if the patients have been used before
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* go through the "add a patient" button, search for them and add them
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* * *
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Changing the urgency of the ticket
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----------------------------------
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To change the urgency of the ticket, click the urgent icon. The colour changes accordingly.
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* * *
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Editing an existing comment
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---------------------------
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To edit an existing comment, use the edit icon.
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* * *
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Enlarging the editing window
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----------------------------
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Then enlarge the editor using the arrow.
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* * *
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Editing the text in the editor
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Edit the content of the comments in the editor and save.
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* * *
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Careful with the close button
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-----------------------------
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Be careful with the close button. It permanently closes the status of the ticket. It is not a "dismiss" button but really a button that closes the ticket for good.
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* * *
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