Add english translations of content files
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---
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title: "Service user records"
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description: "Bring together the key information about the people you support."
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weight: 1
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layout: "single"
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badge: "Service users"
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badgeColor: "suivi-usagers"
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demo:
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images:
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- "/images/features/fonctionnalites-usager.png"
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- "/images/features/fonctionnalites-usager2.png"
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- "/images/features/fonctionnalites-usager3.png"
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- "/images/features/fonctionnalités-usager4.png"
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- "/images/features/fonctionnalités-usager5.png"
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- "/images/features/fonctionnalites-usager6.png"
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- "/images/features/fonctionnalites-usager7.png"
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---
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## Overview
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CHILL gives you complete, structured management of individual case files, making personalised follow-up of every service user easier.
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## Key features
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* **Detailed individual record**
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For each service user, a single record brings together all the essential information: surname, first name, date of birth and any other custom contact details.
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* **Household management**
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Link each service user to a household, with a full history of its members. Handle complex situations such as shared custody or occasional members.
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* **Budget monitoring**
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Record the monthly income and expenses of the service user and their household. Customise the expense and income categories to suit your needs.
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* **Support contacts**
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Identify and record third parties and support organisations: doctors, interpreters, relatives, neighbours or other service users.
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* **Document generation**
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Upload and organise all kinds of documents: identity papers, proof of address, incoming letters and so on. You can also generate standard documents straight from the data in the record, which makes writing letters or reports much easier.
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* **Task tracking**
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Record tasks to be carried out for each service user, such as appointment reminders or specific follow-ups. These tasks appear on your home page and can be given due dates so you can work proactively.
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* **Event participation**
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See at a glance every event a service user has taken part in, and sign them up for upcoming events in seconds, for simple and effective follow-up.
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