Re-open the same ticket if a ticket already exists with the same externalRef, instead of creating a new one

src/Bundle/ChillTicketBundle/src/Controller/CreateTicketController.php

@@ -15,6 +15,7 @@ use Chill\TicketBundle\Action\Ticket\AssociateByPhonenumberCommand;
 use Chill\TicketBundle\Action\Ticket\Handler\AssociateByPhonenumberCommandHandler;
 use Chill\TicketBundle\Action\Ticket\CreateTicketCommand;
 use Chill\TicketBundle\Action\Ticket\Handler\CreateTicketCommandHandler;
+use Chill\TicketBundle\Repository\TicketRepositoryInterface;
 use Doctrine\ORM\EntityManagerInterface;
 use Symfony\Component\HttpFoundation\RedirectResponse;
 use Symfony\Component\HttpFoundation\Request;
@@ -31,7 +32,8 @@ final readonly class CreateTicketController
         private AssociateByPhonenumberCommandHandler $associateByPhonenumberCommandHandler,
         private Security $security,
         private UrlGeneratorInterface $urlGenerator,
-        private EntityManagerInterface $entityManager
+        private EntityManagerInterface $entityManager,
+        private TicketRepositoryInterface $ticketRepository,
     ) {}
 
     #[Route('{_locale}/ticket/ticket/create')]
@@ -41,6 +43,14 @@ final readonly class CreateTicketController
             throw new AccessDeniedHttpException('Only users are allowed to create tickets.');
         }
 
+        if ('' !== $extId = $request->query->get('extId', '')) {
+            if (null !== $ticket = $this->ticketRepository->findOneByExternalRef($extId)) {
+                return new RedirectResponse(
+                    $this->urlGenerator->generate('chill_ticket_ticket_edit', ['id' => $ticket->getId()])
+                );
+            }
+        }
+
         $createCommand = new CreateTicketCommand($request->query->get('extId', ''));
         $ticket = $this->createTicketCommandHandler->__invoke($createCommand);
 

src/Bundle/ChillTicketBundle/src/Repository/TicketRepository.php

@@ -0,0 +1,56 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Repository;
+
+use Chill\TicketBundle\Entity\Ticket;
+use Doctrine\ORM\EntityManagerInterface;
+use Doctrine\Persistence\ObjectRepository;
+
+final readonly class TicketRepository implements TicketRepositoryInterface
+{
+    private ObjectRepository $repository;
+
+    public function __construct(EntityManagerInterface $objectManager)
+    {
+        $this->repository = $objectManager->getRepository($this->getClassName());
+    }
+
+    public function find($id): ?Ticket
+    {
+        return $this->repository->find($id);
+    }
+
+    public function findAll(): array
+    {
+        return $this->repository->findAll();
+    }
+
+    public function findBy(array $criteria, ?array $orderBy = null, ?int $limit = null, ?int $offset = null): array
+    {
+        return $this->repository->findBy($criteria, $orderBy, $limit, $offset);
+    }
+
+    public function findOneBy(array $criteria): ?Ticket
+    {
+        return $this->repository->findOneBy($criteria);
+    }
+
+    public function getClassName()
+    {
+        return Ticket::class;
+    }
+
+    public function findOneByExternalRef(string $extId): ?Ticket
+    {
+        return $this->repository->findOneBy(['externalRef' => $extId]);
+    }
+}

src/Bundle/ChillTicketBundle/src/Repository/TicketRepositoryInterface.php

@@ -0,0 +1,23 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Repository;
+
+use Chill\TicketBundle\Entity\Ticket;
+use Doctrine\Persistence\ObjectRepository;
+
+/**
+ * @extends ObjectRepository<Ticket>
+ */
+interface TicketRepositoryInterface extends ObjectRepository
+{
+    public function findOneByExternalRef(string $extId): ?Ticket;
+}

src/Bundle/ChillTicketBundle/src/config/services.yaml

@@ -3,13 +3,16 @@ services:
         autoconfigure: true
         autowire: true
 
+    Chill\TicketBundle\Action\Ticket\Handler\:
+        resource: '../Action/Ticket/Handler/'
+
     Chill\TicketBundle\Controller\:
         resource: '../Controller/'
         tags:
             - controller.service_arguments
 
-    Chill\TicketBundle\Action\Ticket\Handler\:
+    Chill\TicketBundle\Repository\:
-        resource: '../Action/Ticket/Handler/'
+        resource: '../Repository/'
 
     Chill\TicketBundle\Serializer\:
         resource: '../Serializer/'