Re-open the same ticket if a ticket already exists with the same externalRef, instead of creating a new one

src/Bundle/ChillTicketBundle/src/Repository/TicketRepository.php

@@ -0,0 +1,56 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Repository;
+
+use Chill\TicketBundle\Entity\Ticket;
+use Doctrine\ORM\EntityManagerInterface;
+use Doctrine\Persistence\ObjectRepository;
+
+final readonly class TicketRepository implements TicketRepositoryInterface
+{
+    private ObjectRepository $repository;
+
+    public function __construct(EntityManagerInterface $objectManager)
+    {
+        $this->repository = $objectManager->getRepository($this->getClassName());
+    }
+
+    public function find($id): ?Ticket
+    {
+        return $this->repository->find($id);
+    }
+
+    public function findAll(): array
+    {
+        return $this->repository->findAll();
+    }
+
+    public function findBy(array $criteria, ?array $orderBy = null, ?int $limit = null, ?int $offset = null): array
+    {
+        return $this->repository->findBy($criteria, $orderBy, $limit, $offset);
+    }
+
+    public function findOneBy(array $criteria): ?Ticket
+    {
+        return $this->repository->findOneBy($criteria);
+    }
+
+    public function getClassName()
+    {
+        return Ticket::class;
+    }
+
+    public function findOneByExternalRef(string $extId): ?Ticket
+    {
+        return $this->repository->findOneBy(['externalRef' => $extId]);
+    }
+}