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---
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title: Follow-up of assistance
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subtitle: Assistance programs
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image:
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title: Social support plans
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subtitle:
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image:
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description: One or several support plans can be made to follow-up on initial problem diagnosis, actions taken and progress made.
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comments: false
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---
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<h5 class="content-subtitle bord-1">Recording users' different pathways</h5>
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Users are monitored as part of a **support path**.
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Each user may have several paths, depending on the different referents and/or the organization of the service.
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Similarly, a support pathway may concern several users: it may involve a single user, an entire family or a group of people.
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<h5 class="content-subtitle bord-2">Characterizing pathways</h5>
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Pathways are associated with **social issues**: they indicate "what is addressed" in the pathway.
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The pathway can also be located in space: at a user's home or an arbitrary address, and/or at a service.
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It is also possible to enter a requester, the origin, the opening date of the course, etc.
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<h5 class="content-subtitle bord-3">Record exchanges</h5>
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Each exchange with the user can be indicated in the path, so that it is possible to know the history and content of these different moments.
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Users can record different types of exchange: appointments at home, interviews in the salon, a simple call, or meetings. These types of exchange are configured by administrators, who can also activate or deactivate the form fields required for each type.
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<h5 class="content-subtitle bord-4">List actions implemented</h5>
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The various exchanges enable you to build support actions: work on a CV, apply for social assistance, set up a follow-up, and so on.
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For each action, it is possible to associate or generate documents: results of CV work, social mandate documents, etc. It is even possible to generate pre-filled assistance application forms!
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The objectives and results of each action can also be entered.
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---
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title: Generation of documents
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subtitle: A precious gain of time
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description: Documents can be generated from within the application with a wide array of data already pre-filled, offering users a precious gain in time.
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image: "/images/document_time_gain.jpg"
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comments: false
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---
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## A precious time gain
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Social support at times also requires filling in forms and compiling documents, a time-consuming task.
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Chill makes this task a lot less tedious by pre-filling fields with the information already registered in the application.
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---
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title: Generation of statistics
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subtitle: Social support in numbers
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image:
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description: Extract numbers to back up your work and provide accountability where needed.
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comments: false
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---
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## Social support in numbers
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<h5 class="content-subtitle bord-1">Social support in numbers</h5>
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Numbers are certainly not the core business of the social professional, but often they are required by government instances for subsidies and the like.
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Using Chill for the export of statistics means this task will become a lot lighter.
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---
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title: Follow-up of persons
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title: Individual case files
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subtitle: Person files
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image:
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image:
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description: Chill allows you to save a large and diverse amount of informations for a thorough follow-up of individual case files.
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comments: false
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---
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<div>
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<h5 class="content-subtitle bord-1">General personal information</h5>
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Each user has **his or her own file**. It contains "basic" information: first and last name, date of birth, contact data, etc. It is possible to enter several **phone numbers**, as well as free contact data.
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It is possible to enter several **phone numbers**, as well as free contact data.
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<h5 class="content-subtitle bord-2">Associate user with a household</h4>
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Chill lets you associate each user with a household.
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A **history** of household memberships is recorded, so that former household members can be traced.
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Does a household have alternating custody of children? Occasional members? This information can also be entered.
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<h5 class="content-subtitle bord-3">Budgets</h5>
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Chill lets you enter user and household budget data: monthly income and expenses.
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Expense types" and "Income types" can be **configured by an administrator**: salary income, rent expenses, electricity, etc.
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Every line in this budget is historicized, so that old data can be preserved.
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<h5 class="content-subtitle bord-4">Upload and generate documents</h5>
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For each file, you can **upload various documents**: scanned identity documents, proof of address, incoming mail, etc.
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You can also generate documents from each file.
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It is also possible to generate documents from each file. This makes it possible to generate **format letters** from data already stored in the software.
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<h5 class="content-subtitle bord-1">Indicate "resource" persons or third parties</h5>
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Chill lets you register people or third parties as "resources": doctors, neighbors, translators, close relatives, etc.
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These "resources" can be described as free text, or come from a jointly maintained database of third parties. It is also possible to enter other users as "resources".
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<h5 class="content-subtitle bord-2">Enter tasks</h5>
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Social workers can record **tasks to be carried out** in the user file: contact a lawyer, call the person back the day after the next operation, etc. These tasks can be given a date and a time.
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These tasks may have a due date. They are then recalled on the user's home page.
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</div>
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---
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title: Roadmap
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subtitle:
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image:
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description: Here is what Chill still has in store for you and how you or your organisation can be a part of it.
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comments: false
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---
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https://gitlab.com/Chill-Projet/chill-bundles/-/boards/7086313?label_name[]=kind%3A%3Afeature
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<h5 class="content-subtitle bord-1">Features under development and those to come</h5>
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The development team has published the various features currently under development. The list is available [here](https://gitlab.com/Chill-Projet/chill-bundles/-/boards/7086313?label_name[]=kind%3A%3Afeature).
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Some features are at the "idea" stage, with no details or funding (see the "idea" column in the link provided).
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Other features have been more fully thought through, but are awaiting funding or confirmation of funding. These are described in the "nearly-ready" column of the roadmap.
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Finally, some features are currently being developed and will soon be available: they are listed in the "on-the-go" column.
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Once ready, you'll find these features in the notes that accompany [each new version](https://gitlab.com/Chill-Projet/chill-bundles/-/releases).
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<h5 class="content-subtitle bord-2">Adding or financing new features?</h5>
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Chill has been funded by commissioning previous developments: other institutions have paid developers to add features. You have them today!
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Champs-Libres, which also supports software development, uses part of its hosting sales for maintenance and development.
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To contribute to the software's sustainability and development, you can:
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- order a hosting package from the service providers who maintain the software;
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- finance a feature that meets your needs;
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- or finance an idea for a new feature that is still awaiting a sponsor.
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Is a feature too expensive for you? Don't hesitate to contact us: your needs probably correspond to those of other institutions. It's possible to share large-scale developments with these other services: small streams make big rivers!
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<h5 class="content-subtitle bord-3">Latest features developed</h5>
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New features are described [in the notes of each new version](https://gitlab.com/Chill-Projet/chill-bundles/-/releases).
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content/english/presentation/workflow.md
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content/english/presentation/workflow.md
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---
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title: Follow-up of decisions
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subtitle:
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description: Workflows allow you to phase more complex tasks without losing sight of who is in charge and what decision needs to be made
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comments: false
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---
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## A streamlined workflow
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**For large teams**, Chill enables decisions to be tracked and validated within a hierarchy.
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It is possible to configure decision tracking paths: have a decision validated by a line manager, obtain the visa of a competent department, ensure that the document is sent by the competent departments, etc.
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The path can be constrained to adapt to existing validation paths.
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By default, Chill has a general workflow, which is already suitable for many scenarios.
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