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---
title: Follow-up of assistance
subtitle: Assistance programs
image:
title: Social support plans
subtitle:
image:
description: One or several support plans can be made to follow-up on initial problem diagnosis, actions taken and progress made.
comments: false
---
<h5 class="content-subtitle bord-1">Recording users' different pathways</h5>
Users are monitored as part of a **support path**.
Each user may have several paths, depending on the different referents and/or the organization of the service.
Similarly, a support pathway may concern several users: it may involve a single user, an entire family or a group of people.
<h5 class="content-subtitle bord-2">Characterizing pathways</h5>
Pathways are associated with **social issues**: they indicate "what is addressed" in the pathway.
The pathway can also be located in space: at a user's home or an arbitrary address, and/or at a service.
It is also possible to enter a requester, the origin, the opening date of the course, etc.
<h5 class="content-subtitle bord-3">Record exchanges</h5>
Each exchange with the user can be indicated in the path, so that it is possible to know the history and content of these different moments.
Users can record different types of exchange: appointments at home, interviews in the salon, a simple call, or meetings. These types of exchange are configured by administrators, who can also activate or deactivate the form fields required for each type.
<h5 class="content-subtitle bord-4">List actions implemented</h5>
The various exchanges enable you to build support actions: work on a CV, apply for social assistance, set up a follow-up, and so on.
For each action, it is possible to associate or generate documents: results of CV work, social mandate documents, etc. It is even possible to generate pre-filled assistance application forms!
The objectives and results of each action can also be entered.

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---
title: Generation of documents
subtitle: A precious gain of time
description: Documents can be generated from within the application with a wide array of data already pre-filled, offering users a precious gain in time.
image: "/images/document_time_gain.jpg"
comments: false
---
## A precious time gain
Social support at times also requires filling in forms and compiling documents, a time-consuming task.
Chill makes this task a lot less tedious by pre-filling fields with the information already registered in the application.

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---
title: Generation of statistics
subtitle: Social support in numbers
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description: Extract numbers to back up your work and provide accountability where needed.
comments: false
---
## Social support in numbers
<h5 class="content-subtitle bord-1">Social support in numbers</h5>
Numbers are certainly not the core business of the social professional, but often they are required by government instances for subsidies and the like.
Using Chill for the export of statistics means this task will become a lot lighter.

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---
title: Follow-up of persons
title: Individual case files
subtitle: Person files
image:
image:
description: Chill allows you to save a large and diverse amount of informations for a thorough follow-up of individual case files.
comments: false
---
<div>
<h5 class="content-subtitle bord-1">General personal information</h5>
Each user has **his or her own file**. It contains "basic" information: first and last name, date of birth, contact data, etc. It is possible to enter several **phone numbers**, as well as free contact data.
It is possible to enter several **phone numbers**, as well as free contact data.
<h5 class="content-subtitle bord-2">Associate user with a household</h4>
Chill lets you associate each user with a household.
A **history** of household memberships is recorded, so that former household members can be traced.
Does a household have alternating custody of children? Occasional members? This information can also be entered.
<h5 class="content-subtitle bord-3">Budgets</h5>
Chill lets you enter user and household budget data: monthly income and expenses.
Expense types" and "Income types" can be **configured by an administrator**: salary income, rent expenses, electricity, etc.
Every line in this budget is historicized, so that old data can be preserved.
<h5 class="content-subtitle bord-4">Upload and generate documents</h5>
For each file, you can **upload various documents**: scanned identity documents, proof of address, incoming mail, etc.
You can also generate documents from each file.
It is also possible to generate documents from each file. This makes it possible to generate **format letters** from data already stored in the software.
<h5 class="content-subtitle bord-1">Indicate "resource" persons or third parties</h5>
Chill lets you register people or third parties as "resources": doctors, neighbors, translators, close relatives, etc.
These "resources" can be described as free text, or come from a jointly maintained database of third parties. It is also possible to enter other users as "resources".
<h5 class="content-subtitle bord-2">Enter tasks</h5>
Social workers can record **tasks to be carried out** in the user file: contact a lawyer, call the person back the day after the next operation, etc. These tasks can be given a date and a time.
These tasks may have a due date. They are then recalled on the user's home page.
</div>

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---
title: Roadmap
subtitle:
image:
description: Here is what Chill still has in store for you and how you or your organisation can be a part of it.
comments: false
---
https://gitlab.com/Chill-Projet/chill-bundles/-/boards/7086313?label_name[]=kind%3A%3Afeature
<h5 class="content-subtitle bord-1">Features under development and those to come</h5>
The development team has published the various features currently under development. The list is available [here](https://gitlab.com/Chill-Projet/chill-bundles/-/boards/7086313?label_name[]=kind%3A%3Afeature).
Some features are at the "idea" stage, with no details or funding (see the "idea" column in the link provided).
Other features have been more fully thought through, but are awaiting funding or confirmation of funding. These are described in the "nearly-ready" column of the roadmap.
Finally, some features are currently being developed and will soon be available: they are listed in the "on-the-go" column.
Once ready, you'll find these features in the notes that accompany [each new version](https://gitlab.com/Chill-Projet/chill-bundles/-/releases).
<h5 class="content-subtitle bord-2">Adding or financing new features?</h5>
Chill has been funded by commissioning previous developments: other institutions have paid developers to add features. You have them today!
Champs-Libres, which also supports software development, uses part of its hosting sales for maintenance and development.
To contribute to the software's sustainability and development, you can:
- order a hosting package from the service providers who maintain the software;
- finance a feature that meets your needs;
- or finance an idea for a new feature that is still awaiting a sponsor.
Is a feature too expensive for you? Don't hesitate to contact us: your needs probably correspond to those of other institutions. It's possible to share large-scale developments with these other services: small streams make big rivers!
<h5 class="content-subtitle bord-3">Latest features developed</h5>
New features are described [in the notes of each new version](https://gitlab.com/Chill-Projet/chill-bundles/-/releases).

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---
title: Follow-up of decisions
subtitle:
description: Workflows allow you to phase more complex tasks without losing sight of who is in charge and what decision needs to be made
comments: false
---
## A streamlined workflow
**For large teams**, Chill enables decisions to be tracked and validated within a hierarchy.
It is possible to configure decision tracking paths: have a decision validated by a line manager, obtain the visa of a competent department, ensure that the document is sent by the competent departments, etc.
The path can be constrained to adapt to existing validation paths.
By default, Chill has a general workflow, which is already suitable for many scenarios.