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title, date, author, description, categories, tags, featured_image, pdf
| title | date | author | description | categories | tags | featured_image | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| How do I use the ticketing tool? | 2026-01-28 | Champs-Libres | This guide describes how to create a ticket, edit it, and view or search for it in a list of tickets. |
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/images/tutorials/55cfcc9d-1ccf-42cc-83e2-9cc755a40de1.png | /pdf/tutorials/Comment-utiliser-l'outil-de-ticketing.pdf |
Ticket dashboard
The home page contains the following elements:
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a search bar: lets you look for a patient and see their contact details, addresses and the tickets concerning them
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my tickets: the list of tickets assigned to me as caseworker that need to be dealt with
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my new notifications
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sections: gives access to the third parties and tickets sub-sections.
Creating a ticket
There are 2 ways to create a ticket. Either the ticket creation window opens automatically during a call, or you can go to the home page, to the sections/tickets menu, and then click the CREATE button.
Editing a ticket
To edit a ticket, use the orange pencil icon; it takes you into the ticket so you can change its details.
Viewing a ticket
To view a ticket, use the blue eye icon; it takes you into the ticket so you can see all of its details.
Searching for a ticket
To search for a ticket, go through the "sections" menu to the "tickets" sub-menu. In this window you can filter on a number of fields to narrow down your search.