---
title: "How do I edit a ticket?"
date: 2026-01-28
author: "Champs-Libres"
description: "This guide explains how to edit a ticket and which fields can be changed."
categories: ["Tickets"]
tags: ["tickets", "editing"]
featured_image: "/images/tutorials/38193554-ea3a-408c-a268-3e4d177e0ae8.png"
pdf: "/pdf/tutorials/Comment-modifier-un-ticket_.pdf"
---

Selecting the ticket to edit
----------------------------

Choose the ticket to edit and click the edit icon.

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![](/images/tutorials/7d9cdc38-a5a9-4244-a823-2b7ec8db4b98.png)

Changing the reason
-------------------

The edit bar appears at the bottom of the screen so you can modify the ticket.

To change the reason, click the "reason" button.

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![](/images/tutorials/414ac6c4-619a-4fdd-870a-da5f82346dc9.png)

Selecting a new reason
----------------------

Select a new reason from the drop-down menu.

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![](/images/tutorials/44035bb7-60a4-44c3-a523-1f45e6791439.png)

Saving the new reason
---------------------

Save the new reason by clicking the "save" button. The ticket's reason (the heading at the top) is updated.

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![](/images/tutorials/02a42a0d-8f5b-4f96-857e-8e137f2b451d.png)

Adding a new comment
--------------------

To add a comment, click the "comment" button on the bar below. This comment is added to the ticket's list.

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![](/images/tutorials/4986ebe8-6cd9-4515-af80-2fbfe14cb1e4.png)

Filling in the fields of the new comment
----------------------------------------

Fill in the new "comment" fields and click "save".

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![](/images/tutorials/0ee2d5a6-b86a-487e-8aea-3f9d1230b55a.png)

Changing who the ticket is assigned to
--------------------------------------

To change who a ticket is assigned to, click "assign".

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![](/images/tutorials/08663f72-fc4a-465c-90c1-bb88f7c0612d.png)

Selecting a new user
--------------------

To change the assignment, you can:

*   remove the current assignment by clicking the small "bin" next to the first name or surname
    
*   add another user by clicking "assign to one or more users"
    

Confirm your changes by clicking "save".

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![](/images/tutorials/3fe09ef3-adf5-40ea-a1d4-76281cca2a0f.png)

Saving the new user
-------------------

Click "save" to confirm the new user.

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![](/images/tutorials/aca3a36d-1bda-4df2-ab83-1e6e00b5b7b6.png)

Changing the caller and/or the patient
--------------------------------------

To change the caller and/or the patient, use the "caller and patient(s)" button.

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![](/images/tutorials/c2e4250a-ff90-4b4f-b129-39f3c8d69e5f.png)

Removing the patient
--------------------

To remove a patient, click the small bin next to the patient's name.

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![](/images/tutorials/0dc114e0-55bf-4e8e-97de-82300bcefc1c.png)

Adding a new patient
--------------------

To add a patient, you can either:

*   use the small green cross for a quick addition if the patients have been used before
    
*   go through the "add a patient" button, search for them and add them
    

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![](/images/tutorials/ebb60b4b-f558-496c-a87f-0671f4bbd506.png)

Changing the urgency of the ticket
----------------------------------

To change the urgency of the ticket, click the urgent icon. The colour changes accordingly.

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![](/images/tutorials/a4db6638-516c-4703-a9b3-aed619ecc225.png)

Editing an existing comment
---------------------------

To edit an existing comment, use the edit icon.

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![](/images/tutorials/2d6b5b01-3841-45c8-a10a-b80ff3b81325.png)

Enlarging the editing window
----------------------------

Then enlarge the editor using the arrow.

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![](/images/tutorials/572f25c6-5f87-4470-81ac-8756e99c332a.png)

Editing the text in the editor
------------------------------

Edit the content of the comments in the editor and save.

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![](/images/tutorials/13e88ffc-ce41-4375-9abf-5aa2ec466988.png)

Careful with the close button
-----------------------------

Be careful with the close button. It permanently closes the status of the ticket. It is not a "dismiss" button but really a button that closes the ticket for good.

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