---
title: "How do I use the ticketing tool?"
date: 2026-01-28
author: "Champs-Libres"
description: "This guide describes how to create a ticket, edit it, and view or search for it in a list of tickets."
categories: ["Tickets"]
tags: ["tickets", "ticketing"]
featured_image: "/images/tutorials/55cfcc9d-1ccf-42cc-83e2-9cc755a40de1.png"
pdf: "/pdf/tutorials/Comment-utiliser-l'outil-de-ticketing.pdf"
---

Ticket dashboard
----------------

The home page contains the following elements:

*   a search bar: lets you look for a patient and see their contact details, addresses and the tickets concerning them
    
*   my tickets: the list of tickets assigned to me as caseworker that need to be dealt with
    
*   my new notifications
    
*   sections: gives access to the third parties and tickets sub-sections.
    

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![](/images/tutorials/f1e34ee7-afb9-4b5f-9375-c1dcb755e44a.png)

Creating a ticket
-----------------

There are 2 ways to create a ticket. Either the ticket creation window opens automatically during a call, or you can go to the home page, to the sections/tickets menu, and then click the CREATE button.

* * *

![](/images/tutorials/79ae4eb8-f5f5-4b6d-901c-331785829829.png)

Editing a ticket
----------------

To edit a ticket, use the orange pencil icon; it takes you into the ticket so you can change its details.

* * *

![](/images/tutorials/cd53e0d9-1b29-410a-b475-97c276f4d197.png)

Viewing a ticket
----------------

To view a ticket, use the blue eye icon; it takes you into the ticket so you can see all of its details.

* * *

![](/images/tutorials/cdc07bc9-e878-4dd2-b580-04e3518f5b05.png)

Searching for a ticket
----------------------

To search for a ticket, go through the "sections" menu to the "tickets" sub-menu. In this window you can filter on a number of fields to narrow down your search.

* * *