---
title: "How do I search for a ticket?"
date: 2026-01-28
author: "Champs-Libres"
description: "This guide describes the process of searching for a ticket and details the filters you can apply to narrow a search down."
categories: ["Tickets"]
tags: ["tickets", "search", "filters"]
featured_image: "/images/tutorials/4a4e4db9-3605-4c86-9157-72e0e33e65eb.png"
pdf: "/pdf/tutorials/Comment-rechercher-un-ticket_.pdf"
---

Navigating to the "Tickets" sub-section
---------------------------------------

In the "Sections" menu, choose the "Tickets" sub-menu.

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![](/images/tutorials/68e5c9b6-948c-40aa-9116-c49302bc25c9.png)

Filtering by patient involved
-----------------------------

Several filters are available. The first is "patients involved". Click the green button to open the search bar.

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![](/images/tutorials/f29172b7-b4a7-4d6c-a195-4f6613bf0344.png)

Selecting the patient to search for
-----------------------------------

Type the first letters of the name of the patient you are looking for.

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![](/images/tutorials/f7ef2e94-5dd0-4c1a-86f0-86fad3ed75db.png)

Adding the patient
------------------

Tick the patient and add them using the "Add" button.

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![](/images/tutorials/36ddef39-0042-4e34-a4ba-7d77e8369784.png)

Filtering by creator
--------------------

Click the "by creator" button to filter on the creator. Search for them and add them the same way.

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![](/images/tutorials/0efb1e13-c13a-466a-b4e2-f1eea9341f7e.png)

Filtering by recipient (user)
-----------------------------

To filter by recipient, click "by recipient". The recipient is the person the ticket has been assigned to. Search for and add the recipient the same way.

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![](/images/tutorials/2d6d9fe4-b306-430c-9300-ecf7b2ec5c27.png)

Filtering on status
-------------------

To filter on status, use the open or closed button by clicking on it.

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![](/images/tutorials/d4cc6b33-55b8-4859-a712-a804fd688e5a.png)

Filtering on urgency
--------------------

To filter on urgency, click the urgent yes or no button.

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![](/images/tutorials/0d1fb48c-6e2d-4793-93f2-71490dad59c9.png)

Filtering by unit (centre)
--------------------------

To filter by unit (centre), select it from the drop-down menu.

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![](/images/tutorials/71ce708f-e915-445c-8a5a-9ba35bdd44e5.png)

Filtering by tickets addressed to you
-------------------------------------

To filter only the tickets addressed to you, tick the "Filter by tickets addressed to me" box.

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![](/images/tutorials/814ea9c8-9462-48f0-8000-fe5cff6002e0.png)

Filtering by reason
-------------------

To filter by reason, select the reason from the drop-down menu.

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![](/images/tutorials/b199f879-657a-4922-b2ca-b82bd197af05.png)

Removing the reason filter
--------------------------

To remove the reason filter, click the small cross.

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![](/images/tutorials/0d5f459e-87dd-4395-949d-d84f2b7fc03c.png)

Filtering on dates
------------------

To filter by date, you can use the created after and created before filters.

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![](/images/tutorials/ac90f60d-30f2-4966-8d52-2056f901858e.png)

Applying the filters
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Once the filters are filled in, click "apply the filters".

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![](/images/tutorials/b4a46fa2-906e-4035-9e8f-36131d31c767.png)

Displaying the results
----------------------

The results of your search appear below the filters.

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