---
title: "Support pathways"
description: "Record the support pathways of the people you work with."
weight: 2
layout: "single"
badge: "Support pathways"
badgeColor: "suivi-accompagnements"
demo:
  images:
    - "/images/features/HP-accompagnement.png"
    - "/images/features/fonc-accom-2.png"
    - "/images/features/fonc-accom-3.png"
---

## Overview

Create and follow one or more support pathways for each service user, from the initial assessment through to the actions taken and the progress made. This feature allows fine-grained, personalised management of social support.

## Key features

- **Pathway creation**: add and follow the different support pathways.
- **Characterising pathways by social issue**: define the characteristics and social challenges specific to each pathway.
- **Scheduling appointments with SMS reminders**: plan appointments and automate reminders by text message.
- **Recording interactions**: keep a record of exchanges and interactions with the service user.
- **Turning advice and referrals into concrete actions**: convert guidance into actions that can be tracked.
- **Sharing information with colleagues through notifications**: make collaboration and communication within the team easier.
- **Comments**: record comments about a service user's pathway and pin them to give them more visibility.
- **Document generation**: upload and organise every document the support pathway requires. You can also generate standard documents automatically using the information already entered in the tool.
- **Tasks**: easily plan and follow every support task: assign them, set deadlines and receive alerts so nothing is forgotten.