diff --git a/src/Bundle/ChillTicketBundle/src/Command/Ticket/AssociateByPhonenumberCommand.php b/src/Bundle/ChillTicketBundle/src/Command/Ticket/AssociateByPhonenumberCommand.php
new file mode 100644
index 000000000..61e652190
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Command/Ticket/AssociateByPhonenumberCommand.php
@@ -0,0 +1,19 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Command\Ticket;
+
+class AssociateByPhonenumberCommand
+{
+    public function __construct(
+        public string $phonenumber,
+    ) {}
+}
diff --git a/src/Bundle/ChillTicketBundle/src/Command/Ticket/CreateTicketCommand.php b/src/Bundle/ChillTicketBundle/src/Command/Ticket/CreateTicketCommand.php
new file mode 100644
index 000000000..2f9b929ed
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Command/Ticket/CreateTicketCommand.php
@@ -0,0 +1,19 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Command\Ticket;
+
+final readonly class CreateTicketCommand
+{
+    public function __construct(
+        public string $externalReference = '',
+    ) {}
+}
diff --git a/src/Bundle/ChillTicketBundle/src/Command/Ticket/Handler/AssociateByPhonenumberCommandHandler.php b/src/Bundle/ChillTicketBundle/src/Command/Ticket/Handler/AssociateByPhonenumberCommandHandler.php
new file mode 100644
index 000000000..d4a36d22b
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Command/Ticket/Handler/AssociateByPhonenumberCommandHandler.php
@@ -0,0 +1,41 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Command\Ticket\Handler;
+
+use Chill\PersonBundle\Repository\PersonACLAwareRepositoryInterface;
+use Chill\TicketBundle\Command\Ticket\AssociateByPhonenumberCommand;
+use Chill\TicketBundle\Entity\PersonHistory;
+use Chill\TicketBundle\Entity\Ticket;
+use Doctrine\ORM\EntityManagerInterface;
+use libphonenumber\PhoneNumberUtil;
+use Symfony\Component\Clock\ClockInterface;
+
+class AssociateByPhonenumberCommandHandler
+{
+    public function __construct(
+        private PersonACLAwareRepositoryInterface $personRepository,
+        private PhoneNumberUtil $phoneNumberUtil,
+        private ClockInterface $clock,
+        private EntityManagerInterface $entityManager,
+    ) {}
+
+    public function __invoke(Ticket $ticket, AssociateByPhonenumberCommand $command): void
+    {
+        $phone = $this->phoneNumberUtil->parse($command->phonenumber);
+        $persons = $this->personRepository->findByPhone($phone);
+
+        foreach ($persons as $person) {
+            $history = new PersonHistory($person, $ticket, $this->clock->now());
+            $this->entityManager->persist($history);
+        }
+    }
+}
diff --git a/src/Bundle/ChillTicketBundle/src/Command/Ticket/Handler/CreateTicketCommandHandler.php b/src/Bundle/ChillTicketBundle/src/Command/Ticket/Handler/CreateTicketCommandHandler.php
new file mode 100644
index 000000000..a62c0418e
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Command/Ticket/Handler/CreateTicketCommandHandler.php
@@ -0,0 +1,26 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Command\Ticket\Handler;
+
+use Chill\TicketBundle\Command\Ticket\CreateTicketCommand;
+use Chill\TicketBundle\Entity\Ticket;
+
+class CreateTicketCommandHandler
+{
+    public function __invoke(CreateTicketCommand $command): Ticket
+    {
+        $ticket = new Ticket();
+        $ticket->setExternalRef($command->externalReference);
+
+        return $ticket;
+    }
+}
diff --git a/src/Bundle/ChillTicketBundle/src/Controller/CreateTicketController.php b/src/Bundle/ChillTicketBundle/src/Controller/CreateTicketController.php
new file mode 100644
index 000000000..ec2ea7b90
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Controller/CreateTicketController.php
@@ -0,0 +1,60 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Controller;
+
+use Chill\TicketBundle\Command\Ticket\AssociateByPhonenumberCommand;
+use Chill\TicketBundle\Command\Ticket\Handler\AssociateByPhonenumberCommandHandler;
+use Chill\TicketBundle\Command\Ticket\CreateTicketCommand;
+use Chill\TicketBundle\Command\Ticket\Handler\CreateTicketCommandHandler;
+use Doctrine\ORM\EntityManagerInterface;
+use Symfony\Component\HttpFoundation\RedirectResponse;
+use Symfony\Component\HttpFoundation\Request;
+use Symfony\Component\HttpFoundation\Response;
+use Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException;
+use Symfony\Component\Routing\Annotation\Route;
+use Symfony\Component\Routing\Generator\UrlGeneratorInterface;
+use Symfony\Component\Security\Core\Security;
+
+final readonly class CreateTicketController
+{
+    public function __construct(
+        private CreateTicketCommandHandler $createTicketCommandHandler,
+        private AssociateByPhonenumberCommandHandler $associateByPhonenumberCommandHandler,
+        private Security $security,
+        private UrlGeneratorInterface $urlGenerator,
+        private EntityManagerInterface $entityManager
+    ) {}
+
+    #[Route('{_locale}/ticket/ticket/create')]
+    public function __invoke(Request $request): Response
+    {
+        if (!$this->security->isGranted('ROLE_USER')) {
+            throw new AccessDeniedHttpException('Only users are allowed to create tickets.');
+        }
+
+        $createCommand = new CreateTicketCommand($request->query->get('extId', ''));
+        $ticket = $this->createTicketCommandHandler->__invoke($createCommand);
+
+        $this->entityManager->persist($ticket);
+
+        if ($request->query->has('caller')) {
+            $associateByPhonenumberCommand = new AssociateByPhonenumberCommand($request->query->get('caller'));
+            $this->associateByPhonenumberCommandHandler->__invoke($ticket, $associateByPhonenumberCommand);
+        }
+
+        $this->entityManager->flush();
+
+        return new RedirectResponse(
+            $this->urlGenerator->generate('chill_ticket_ticket_edit', ['id' => $ticket->getId()])
+        );
+    }
+}
diff --git a/src/Bundle/ChillTicketBundle/src/Controller/ViewTicketController.php b/src/Bundle/ChillTicketBundle/src/Controller/EditTicketController.php
similarity index 64%
rename from src/Bundle/ChillTicketBundle/src/Controller/ViewTicketController.php
rename to src/Bundle/ChillTicketBundle/src/Controller/EditTicketController.php
index 9b35c0d48..a51c3a4a8 100644
--- a/src/Bundle/ChillTicketBundle/src/Controller/ViewTicketController.php
+++ b/src/Bundle/ChillTicketBundle/src/Controller/EditTicketController.php
@@ -11,14 +11,16 @@ declare(strict_types=1);
 
 namespace Chill\TicketBundle\Controller;
 
+use Chill\TicketBundle\Entity\Ticket;
 use Symfony\Component\HttpFoundation\Response;
 use Symfony\Component\Routing\Annotation\Route;
 
-class ViewTicketController
+class EditTicketController
 {
-    #[Route('/{_locale}/ticket/ticket/{ticketId}', name: 'chill_ticket_ticket_view')]
-    public function __invoke(int $ticketId): Response
-    {
+    #[Route('/{_locale}/ticket/ticket/{id}/edit', name: 'chill_ticket_ticket_edit')]
+    public function __invoke(
+        Ticket $ticket
+    ): Response {
         return new Response('ok');
     }
 }
diff --git a/src/Bundle/ChillTicketBundle/src/config/services.yaml b/src/Bundle/ChillTicketBundle/src/config/services.yaml
index 6d2f9e1bf..372baa81f 100644
--- a/src/Bundle/ChillTicketBundle/src/config/services.yaml
+++ b/src/Bundle/ChillTicketBundle/src/config/services.yaml
@@ -8,5 +8,6 @@ services:
         tags:
             - controller.service_arguments
 
-
+    Chill\TicketBundle\Command\Ticket\Handler\:
+        resource: '../Command/Ticket/Handler/'
 
diff --git a/src/Bundle/ChillTicketBundle/tests/Command/Ticket/Handler/AssociateByPhonenumberCommandHandlerTest.php b/src/Bundle/ChillTicketBundle/tests/Command/Ticket/Handler/AssociateByPhonenumberCommandHandlerTest.php
new file mode 100644
index 000000000..ab0744015
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/tests/Command/Ticket/Handler/AssociateByPhonenumberCommandHandlerTest.php
@@ -0,0 +1,62 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Command\Ticket\Handler;
+
+use Chill\PersonBundle\Entity\Person;
+use Chill\PersonBundle\Repository\PersonACLAwareRepositoryInterface;
+use Chill\TicketBundle\Command\Ticket\AssociateByPhonenumberCommand;
+use Chill\TicketBundle\Command\Ticket\Handler\AssociateByPhonenumberCommandHandler;
+use Chill\TicketBundle\Entity\Ticket;
+use Doctrine\Persistence\ObjectManager;
+use libphonenumber\PhoneNumberUtil;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+use Symfony\Component\Clock\MockClock;
+
+/**
+ * @internal
+ *
+ * @coversNothing
+ */
+class AssociateByPhonenumberCommandHandlerTest extends TestCase
+{
+    use ProphecyTrait;
+
+    private function getHandler(
+        PersonACLAwareRepositoryInterface $personACLAwareRepository,
+    ): AssociateByPhonenumberCommandHandler {
+        $objectManager = $this->prophesize(ObjectManager::class);
+
+        return new AssociateByPhonenumberCommandHandler(
+            $personACLAwareRepository,
+            PhoneNumberUtil::getInstance(),
+            new MockClock(),
+            $objectManager->reveal()
+        );
+    }
+
+    public function testHandleWithPersonFoundByPhonenumber(): void
+    {
+        $person = new Person();
+
+        $personAclAwareRepository = $this->prophesize(PersonACLAwareRepositoryInterface::class);
+        $personAclAwareRepository->findByPhone(Argument::any())->willReturn([$person]);
+
+        $handler = $this->getHandler($personAclAwareRepository->reveal());
+
+        $ticket = new Ticket();
+        $handler($ticket, new AssociateByPhonenumberCommand('+3281136917'));
+
+        self::assertSame($person, $ticket->getPersons()[0]);
+    }
+}
diff --git a/src/Bundle/ChillTicketBundle/tests/Command/Ticket/Handler/CreateTicketCommandHandlerTest.php b/src/Bundle/ChillTicketBundle/tests/Command/Ticket/Handler/CreateTicketCommandHandlerTest.php
new file mode 100644
index 000000000..3b94dd706
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/tests/Command/Ticket/Handler/CreateTicketCommandHandlerTest.php
@@ -0,0 +1,48 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Command\Ticket\Handler;
+
+use Chill\TicketBundle\Command\Ticket\CreateTicketCommand;
+use Chill\TicketBundle\Command\Ticket\Handler\CreateTicketCommandHandler;
+use Chill\TicketBundle\Entity\Ticket;
+use PHPUnit\Framework\TestCase;
+
+/**
+ * @internal
+ *
+ * @coversNothing
+ */
+class CreateTicketCommandHandlerTest extends TestCase
+{
+    private function getHandler(): CreateTicketCommandHandler
+    {
+        return new CreateTicketCommandHandler();
+    }
+
+    public function testHandleWithoutReference(): void
+    {
+        $command = new CreateTicketCommand();
+        $actual = ($this->getHandler())($command);
+
+        self::assertInstanceOf(Ticket::class, $actual);
+        self::assertEquals('', $actual->getExternalRef());
+    }
+
+    public function testHandleWithReference(): void
+    {
+        $command = new CreateTicketCommand($ref = 'external-ref');
+        $actual = ($this->getHandler())($command);
+
+        self::assertInstanceOf(Ticket::class, $actual);
+        self::assertEquals($ref, $actual->getExternalRef());
+    }
+}