diff --git a/src/Bundle/ChillTicketBundle/src/Command/ImportTicketMotiveConfigurationCommand.php b/src/Bundle/ChillTicketBundle/src/Command/ImportTicketMotiveConfigurationCommand.php
new file mode 100644
index 000000000..02808960e
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Command/ImportTicketMotiveConfigurationCommand.php
@@ -0,0 +1,50 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Command;
+
+use Chill\TicketBundle\Service\Import\ImportMotivesFromDirectory;
+use Symfony\Component\Console\Attribute\AsCommand;
+use Symfony\Component\Console\Command\Command;
+use Symfony\Component\Console\Input\InputArgument;
+use Symfony\Component\Console\Input\InputInterface;
+use Symfony\Component\Console\Output\OutputInterface;
+
+#[AsCommand(name: 'chill:ticket:import_ticket_motive_configuration', description: 'Import ticket motives from a directory configuration.')]
+class ImportTicketMotiveConfigurationCommand extends Command
+{
+    protected static $defaultName = 'chill:ticket:import_ticket_motive_configuration';
+
+    public function __construct(private readonly ImportMotivesFromDirectory $importMotivesFromDirectory)
+    {
+        parent::__construct();
+    }
+
+    protected function configure(): void
+    {
+        $this
+            ->setDescription('Import ticket motives from a directory containing motives.yaml and referenced files')
+            ->addArgument('directory', InputArgument::REQUIRED, 'The directory path containing motives.yaml')
+            ->addArgument('lang', InputArgument::REQUIRED, 'The language key to use for matching labels (e.g., fr)');
+    }
+
+    protected function execute(InputInterface $input, OutputInterface $output): int
+    {
+        $directory = (string) $input->getArgument('directory');
+        $lang = (string) $input->getArgument('lang');
+
+        $this->importMotivesFromDirectory->import($directory, $lang);
+
+        $output->writeln('<info>Ticket motives import completed successfully.</info>');
+
+        return Command::SUCCESS;
+    }
+}
diff --git a/src/Bundle/ChillTicketBundle/src/Entity/Motive.php b/src/Bundle/ChillTicketBundle/src/Entity/Motive.php
index c2d8cc6c9..380ea3d02 100644
--- a/src/Bundle/ChillTicketBundle/src/Entity/Motive.php
+++ b/src/Bundle/ChillTicketBundle/src/Entity/Motive.php
@@ -132,4 +132,14 @@ class Motive
     {
         $this->supplementaryComments[] = $supplementaryComments;
     }
+
+    public function setSupplementaryComment(array $supplementaryComments): void
+    {
+        foreach ($this->supplementaryComments as $key => $supplementaryComment) {
+            unset($this->supplementaryComments[$key]);
+        }
+        foreach (array_values($supplementaryComments) as $key => $supplementaryComment) {
+            $this->supplementaryComments[$key] = $supplementaryComment;
+        }
+    }
 }
diff --git a/src/Bundle/ChillTicketBundle/src/Repository/MotiveRepository.php b/src/Bundle/ChillTicketBundle/src/Repository/MotiveRepository.php
index 7863305fe..234a7fd70 100644
--- a/src/Bundle/ChillTicketBundle/src/Repository/MotiveRepository.php
+++ b/src/Bundle/ChillTicketBundle/src/Repository/MotiveRepository.php
@@ -38,4 +38,18 @@ class MotiveRepository extends ServiceEntityRepository implements AssociatedEnti
 
         return $query->getQuery()->getOneOrNullResult();
     }
+
+    /**
+     * @return list<Motive>
+     */
+    public function findByLabel(string $label, string $lang): array
+    {
+        $query = $this->createQueryBuilder('m');
+        $query->select('m')
+            ->where($query->expr()->like('JSON_EXTRACT(m.label, :lang)', ':label'))
+            ->setParameter('label', $label)
+            ->setParameter('lang', $lang);
+
+        return $query->getQuery()->getResult();
+    }
 }
diff --git a/src/Bundle/ChillTicketBundle/src/Service/Import/ImportMotivesFromDirectory.php b/src/Bundle/ChillTicketBundle/src/Service/Import/ImportMotivesFromDirectory.php
new file mode 100644
index 000000000..946a25922
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/src/Service/Import/ImportMotivesFromDirectory.php
@@ -0,0 +1,136 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Service\Import;
+
+use Chill\DocStoreBundle\Entity\StoredObject;
+use Chill\DocStoreBundle\Service\StoredObjectManagerInterface;
+use Chill\TicketBundle\Entity\EmergencyStatusEnum;
+use Chill\TicketBundle\Entity\Motive;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Doctrine\ORM\EntityManagerInterface;
+use Symfony\Component\Yaml\Yaml;
+
+final readonly class ImportMotivesFromDirectory
+{
+    public function __construct(
+        private EntityManagerInterface $entityManager,
+        private StoredObjectManagerInterface $storedObjectManager,
+        private MotiveRepository $motiveRepository,
+    ) {}
+
+    public function import(string $directory, string $lang): void
+    {
+        $directory = rtrim($directory, DIRECTORY_SEPARATOR);
+        if (!is_dir($directory)) {
+            throw new \InvalidArgumentException(sprintf('The given path "%s" is not a directory.', $directory));
+        }
+
+        $configPath = $directory.DIRECTORY_SEPARATOR.'motives.yaml';
+        if (!is_file($configPath)) {
+            throw new \RuntimeException(sprintf('Missing motives.yaml in directory: %s', $directory));
+        }
+
+        $items = Yaml::parseFile($configPath);
+        if (!\is_array($items)) {
+            throw new \RuntimeException('The motives.yaml must contain a YAML array of items.');
+        }
+
+        foreach ($items as $index => $item) {
+            if (!\is_array($item)) {
+                throw new \RuntimeException(sprintf('Item at index %d is not an object/array.', $index));
+            }
+
+            // label: set as-is (expects an array)
+            if (!array_key_exists('label', $item) || !\is_array($item['label'])) {
+                throw new \RuntimeException(sprintf('Item %d: missing or invalid "label" (expected array).', $index));
+            }
+            $labelArray = $item['label'];
+            $labelForSearch = $labelArray[$lang] ?? null;
+            if (!\is_string($labelForSearch) || '' === trim($labelForSearch)) {
+                throw new \RuntimeException(sprintf('Item %d: missing label for language "%s".', $index, $lang));
+            }
+
+            $existing = $this->motiveRepository->findByLabel($labelForSearch, $lang);
+            if (\count($existing) > 1) {
+                throw new \RuntimeException(sprintf('Item %d: multiple motives found with label "%s" for lang "%s".', $index, $labelForSearch, $lang));
+            }
+            $motive = $existing[0] ?? new Motive();
+
+            $motive->setLabel($labelArray);
+
+            // urgent: if true => YES, if explicitly false => NO, if absent => leave null
+            if (array_key_exists('urgent', $item)) {
+                $urgent = (bool) $item['urgent'];
+                $motive->setMakeTicketEmergency($urgent ? EmergencyStatusEnum::YES : EmergencyStatusEnum::NO);
+            }
+
+            // supplementary informations (support both keys with/without underscore)
+            $suppKey = array_key_exists('supplementary_informations', $item) ? 'supplementary_informations' : (array_key_exists('supplementary informations', $item) ? 'supplementary informations' : null);
+            if ($suppKey && \is_array($item[$suppKey])) {
+                $motive->setSupplementaryComment(array_map(fn (array $supplementaryDefinition) => ['label' => $supplementaryDefinition['label'][$lang]], $item[$suppKey]));
+            }
+
+            // stored objects
+            $storedKey = array_key_exists('stored_objects', $item) ? 'stored_objects' : (array_key_exists('stored object', $item) ? 'stored object' : null);
+            if ($storedKey && \is_array($item[$storedKey])) {
+                foreach ($item[$storedKey] as $docIndex => $doc) {
+                    if (!\is_array($doc)) {
+                        throw new \RuntimeException(sprintf('Item %d, stored object %d: invalid entry.', $index, $docIndex));
+                    }
+                    $label = $doc['label'][$lang] ?? ($doc['label'] ?? null);
+                    $filename = $doc['filename'] ?? null;
+                    if (null === $filename || !\is_string($filename)) {
+                        throw new \RuntimeException(sprintf('Item %d, stored object %d: missing filename.', $index, $docIndex));
+                    }
+
+                    $fullPath = $directory.DIRECTORY_SEPARATOR.$filename;
+                    if (!is_file($fullPath)) {
+                        throw new \RuntimeException(sprintf('Referenced file not found: %s', $fullPath));
+                    }
+
+                    $storedObject = new StoredObject();
+                    if (\is_string($label)) {
+                        $storedObject->setTitle($label);
+                    } elseif (\is_array($label) && isset($label['fr']) && \is_string($label['fr'])) {
+                        $storedObject->setTitle($label['fr']);
+                    } else {
+                        $storedObject->setTitle(pathinfo($filename, PATHINFO_FILENAME));
+                    }
+
+                    $content = file_get_contents($fullPath);
+                    if (false === $content) {
+                        throw new \RuntimeException(sprintf('Unable to read file: %s', $fullPath));
+                    }
+
+                    $ext = strtolower((string) pathinfo($fullPath, PATHINFO_EXTENSION));
+                    $contentType = match ($ext) {
+                        'pdf' => 'application/pdf',
+                        'png' => 'image/png',
+                        'jpg', 'jpeg' => 'image/jpeg',
+                        'webp' => 'image/webp',
+                        'txt' => 'text/plain',
+                        default => 'application/octet-stream',
+                    };
+
+                    $this->storedObjectManager->write($storedObject, $content, $contentType);
+
+                    $motive->addStoredObject($storedObject);
+                    $this->entityManager->persist($storedObject);
+                }
+            }
+
+            $this->entityManager->persist($motive);
+        }
+
+        $this->entityManager->flush();
+    }
+}
diff --git a/src/Bundle/ChillTicketBundle/src/config/services.yaml b/src/Bundle/ChillTicketBundle/src/config/services.yaml
index fb0945fe6..1089b574e 100644
--- a/src/Bundle/ChillTicketBundle/src/config/services.yaml
+++ b/src/Bundle/ChillTicketBundle/src/config/services.yaml
@@ -9,6 +9,9 @@ services:
     Chill\TicketBundle\Action\Comment\Handler\:
         resource: '../Action/Comment/Handler/'
 
+    Chill\TicketBundle\Command\:
+        resource: '../Command/'
+
     Chill\TicketBundle\Controller\:
         resource: '../Controller/'
         tags:
diff --git a/src/Bundle/ChillTicketBundle/tests/Service/Import/ImportMotivesFromDirectoryTest.php b/src/Bundle/ChillTicketBundle/tests/Service/Import/ImportMotivesFromDirectoryTest.php
new file mode 100644
index 000000000..0553901b0
--- /dev/null
+++ b/src/Bundle/ChillTicketBundle/tests/Service/Import/ImportMotivesFromDirectoryTest.php
@@ -0,0 +1,95 @@
+<?php
+
+declare(strict_types=1);
+
+/*
+ * Chill is a software for social workers
+ *
+ * For the full copyright and license information, please view
+ * the LICENSE file that was distributed with this source code.
+ */
+
+namespace Chill\TicketBundle\Tests\Service\Import;
+
+use Chill\DocStoreBundle\Entity\StoredObject;
+use Chill\DocStoreBundle\Entity\StoredObjectVersion;
+use Chill\DocStoreBundle\Service\StoredObjectManagerInterface;
+use Chill\TicketBundle\Repository\MotiveRepository;
+use Chill\TicketBundle\Service\Import\ImportMotivesFromDirectory;
+use Doctrine\ORM\EntityManagerInterface;
+use PHPUnit\Framework\TestCase;
+use Prophecy\Argument;
+use Prophecy\PhpUnit\ProphecyTrait;
+
+/**
+ * @internal
+ *
+ * @coversNothing
+ */
+class ImportMotivesFromDirectoryTest extends TestCase
+{
+    use ProphecyTrait;
+
+    public function testImportSmoke(): void
+    {
+        // 1) Prepare temporary directory with a minimal motives.yaml and a small file
+        $tmpBase = sys_get_temp_dir().DIRECTORY_SEPARATOR.'chill_ticket_import_'.bin2hex(random_bytes(6));
+        $this->assertTrue(mkdir($tmpBase, 0777, true));
+
+        $filePath = $tmpBase.DIRECTORY_SEPARATOR.'file.txt';
+        file_put_contents($filePath, 'hello world');
+
+        $yaml = <<<'YAML'
+- label:
+    fr: "Test Motive"
+  urgent: true
+  supplementary_informations:
+    - label:
+        fr: "Some note"
+  stored_objects:
+    - label:
+        fr: "Doc title"
+      filename: "file.txt"
+YAML;
+        file_put_contents($tmpBase.DIRECTORY_SEPARATOR.'motives.yaml', $yaml);
+
+        // 2) Create mocks (Prophecy) for dependencies
+        $emProphecy = $this->prophesize(EntityManagerInterface::class);
+        // persist should be called for StoredObject and Motive at least once
+        $emProphecy->persist(Argument::type(StoredObject::class))->shouldBeCalled();
+        $emProphecy->persist(Argument::that(fn($arg) =>
+            // Motive class is in another namespace; just check it's an object with setLabel method
+            \is_object($arg) && method_exists($arg, 'setLabel')))->shouldBeCalled();
+        $emProphecy->flush()->shouldBeCalled();
+
+        $somMock = $this->createMock(StoredObjectManagerInterface::class);
+        $somMock
+            ->expects($this->once())
+            ->method('write')
+            ->willReturnCallback(function (StoredObject $so, string $content, ?string $contentType) {
+                $this->assertSame('text/plain', $contentType);
+
+                return new StoredObjectVersion($so, 1, [], [], $contentType ?? 'application/octet-stream', 'file.txt');
+            });
+
+        $repoProphecy = $this->prophesize(MotiveRepository::class);
+        $repoProphecy->findByLabel('Test Motive', 'fr')->willReturn([])->shouldBeCalled();
+
+        // 3) Run the importer
+        $importer = new ImportMotivesFromDirectory(
+            $emProphecy->reveal(),
+            $somMock,
+            $repoProphecy->reveal(),
+        );
+
+        $importer->import($tmpBase, 'fr');
+
+        // 4) Cleanup
+        @unlink($filePath);
+        @unlink($tmpBase.DIRECTORY_SEPARATOR.'motives.yaml');
+        @rmdir($tmpBase);
+
+        // If we reached here, it's a successful smoke test
+        $this->assertTrue(true);
+    }
+}