diff --git a/docs/source/installation/index.rst b/docs/source/installation/index.rst
index 01a8c4aee..29856f2e4 100644
--- a/docs/source/installation/index.rst
+++ b/docs/source/installation/index.rst
@@ -18,6 +18,7 @@ Installation & Usage
    :maxdepth: 2
 
    prod.rst
+   load-addresses.rst
    prod-calendar-sms-sending.rst
    msgraph-configure.rst
 
@@ -170,7 +171,7 @@ There are several users available:
 
 The password is always ``password``.
 
-Now, read `Operations` below.
+Now, read `Operations` below. For running in production, read `prod_`.
 
 
 Operations
diff --git a/docs/source/installation/load-addresses.rst b/docs/source/installation/load-addresses.rst
new file mode 100644
index 000000000..779032fd0
--- /dev/null
+++ b/docs/source/installation/load-addresses.rst
@@ -0,0 +1,50 @@
+
+.. _addresses:
+
+Addresses
+*********
+
+Chill can store a list of geolocated address references, which are used to suggest address and ensure that the data is correctly stored.
+
+Those addresses may be load from a dedicated source.
+
+In France
+=========
+
+The address are loaded from the `BANO <https://bano.openstreetmap.fr/>`_. The postal codes are loaded from `the official list of
+postal codes <https://datanova.laposte.fr/explore/dataset/laposte_hexasmal/information/>`_
+
+.. code-block:: bash
+
+   # first, load postal codes
+   bin/console chill:main:postal-code:load:FR
+   # then, load all addresses, by departement (multiple departement can be loaded by repeating the departement code
+   bin/console chill:main:address-ref-from-bano 57 54 51
+
+In Belgium
+==========
+
+Addresses are prepared from the `BeST Address data <https://www.geo.be/catalog/details/ca0fd5c0-8146-11e9-9012-482ae30f98d9>`_.
+
+Postal code are loaded from this database. There is no need to load postal codes from another source (actually, this is strongly discouraged).
+
+The data are prepared for Chill (`See this repository <https://gitea.champs-libres.be/Chill-project/belgian-bestaddresses-transform/releases>`_).
+One can select postal code by his first number (:code:`1xxx` for postal codes from 1000 to 1999), or a limited list for development purpose.
+
+.. code-block:: bash
+
+   # load postal code from 1000 to 3999:
+   bin/console chill:main:address-ref-from-best-addresse 1xxx 2xxx 3xxx
+
+   # load only an extract (for dev purposes)
+   bin/console chill:main:address-ref-from-best-addresse extract
+
+   # load full addresses (discouraged)
+   bin/console chill:main:address-ref-from-best-addresse full
+
+.. note::
+
+   There is a possibility to load the full list of addresses is discouraged: the loading is optimized with smaller extracts.
+
+   Once you load the full list, it is not possible to load smaller extract: each extract loaded **after** will not
+   delete the addresses loaded with the full extract (and some addresses will be present twice).